Home Care Virtual Assistant – Front Desk, Calls & Scheduling

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming calls from patients, clients, caregivers, and team members.

• Conduct outbound calls, return inquiries, confirm schedules, reach out to available staff for replacement coverage, and communicate service updates.

• Oversee caregiver and nursing schedules.

• Address staff call-outs and coordinate replacements on short notice.

• Provide virtual front desk support, respond to routine questions, take messages, route concerns, and escalate urgent issues.

• Keep patients, clients, and staff updated regarding any scheduling changes.

• Follow up on any unresolved issues.

• Maintain accurate call notes, schedules, and records within the agency’s home care management system.

• Assist in minimizing missed calls and coverage gaps during scheduled hours.

⛳️ Requirements

• Relevant experience in medical reception, healthcare front desk support, phone-based patient service, or home care scheduling.

• Experience in managing both inbound and outbound calls.

• Background in coordinating appointments or staff schedules and adapting to last-minute changes.

• Excellent proficiency in spoken and written English.

• Strong organizational skills, attention to detail, and commitment to follow-through.

• Ability to manage calls and scheduling requests, work independently, and escalate issues as necessary.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM EST.

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available for video meetings with the camera on when required.

• Must communicate in English clearly and professionally, both verbally and in writing.

• Relevant work experience is necessary.

• Access to a reliable laptop or desktop computer.

• Stable high-speed internet connection of at least 25 Mbps.

• Noise-canceling headset required.

• Working webcam is essential.

• A quiet and professional work environment is necessary.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives, bonuses, or increased hours based on performance.