Home Care Scheduling Specialist

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Arrange home health and hospice appointments as directed by physicians.

• Organize starts of care, initial assessments, resumptions of care, and routine visits.

• Schedule various disciplines across three counties and ten territories in Central Oregon.

• Coordinate visits among disciplines by evaluating territory and caseload for efficiency and adherence to regulatory standards.

• Accurately input appointments into the scheduling system and relay essential information to the relevant staff.

• Assist Intake and triage by handling faxes, inbasket items, emails, referrals, labs, add orders, information requests, and documentation scanning.

• Inform the patient care team of staffing changes, identify issues, implement corrective actions, and communicate modifications.

• Oversee Home Health patients with inpatient status and facilitate transfers and timely resumption of care following discharge.

• Deliver customer service and ensure follow-through to resolution or referral.

• Navigate electronic medical records (EMRs) and platforms such as Teams, Excel, OneNote, Company Mileage, and RightFax; generate and update departmental data reports.

• Identify potential safety concerns and report them to the appropriate personnel.

• Collaborate with the scheduling team, Intake team, patients, families, clinicians, leadership, and other members of the patient care team.

• Uphold professionalism, confidentiality, regulatory compliance, ethical conduct, and organizational integrity.

• Support the organization's vision, mission, values, and Lean continuous improvement principles.

• Carry out additional duties of similar complexity as assigned.

⛳️ Requirements

• High school diploma or GED.

• Previous experience in customer service within a high-volume, fast-paced setting.

• Prior experience in an administrative or clerical role.

• Familiarity with medical terminology and procedures.

• Two years of general office experience, ideally in a hospital setting.

• Proficiency in phone communication, computer skills, and interpersonal interactions.

• Capability to wear appropriate Personal Protective Equipment (PPE).

• Ability to communicate clearly and audibly and hear normal speech levels.

• Capacity to stand, sit, walk, lift 1–10 lbs, and operate a keyboard.

• Ability to bend, climb stairs, reach overhead, carry 1–10 lbs, push/pull 1–10 lbs, and grasp/squeeze.

• Capability to stoop/kneel/crouch, lift 11–25 lbs, carry 11–25 lbs, push/pull 11–25 lbs, and operate a motor vehicle.

• Preferred: Associate degree or higher; additional college coursework in information systems, office management, and medical technology.

• Preferred: 1–2 years of scheduling experience in a fast-paced environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment that values teamwork and collaboration.