Home Care Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist families and clients during initial discussions regarding in-home, non-medical care.

• Engage with prospective clients mainly via phone, and occasionally through email, chat, and text.

• Handle both incoming and outgoing calls, averaging 80–95 each day.

• Understand client requirements and align them with suitable care options.

• Explain services, request commitment, and arrange follow-up consultations.

• Achieve or surpass sales objectives, including call volume, conversion rates, and quality benchmarks.

• Utilize CRM systems like Salesforce to monitor activities and ensure consistent follow-up.

• Report directly to the Sales Manager.

⛳️ Requirements

• Minimum of 3 years of experience in phone-based sales or customer service (both inbound and outbound).

• Bachelor’s degree or equivalent professional experience is necessary.

• Background in a high-volume call center setting is preferred.

• Capability to thrive in a metrics-driven environment and achieve set goals.

• Strong empathetic communication skills and effective sales execution abilities.

• Experience working remotely, managing time efficiently, and maintaining connections with a virtual team.

• Availability for evening and weekend shifts is required.

• Must be able to work every fourth weekend (Saturday and Sunday).

• Attendance during the mandatory initial three-week virtual training period, Monday through Friday, from 8:00 am to 5:00 pm Central Time is required.

• Active participation on camera during training sessions.

• Experience in home care, healthcare, or senior services is highly advantageous.

🏝️ Benefits

• A tiered monthly bonus structure based on the attainment of monthly sales goals, beginning with a $300 monthly bonus at 100% of the target, with additional bonuses for exceeding targets.

• Equity options.

• 401K plan with up to a 4% employer match.

• Comprehensive medical, dental, and vision coverage, including a no-cost plan for employees.

• Employer-paid Short Term Disability coverage.

• Employer-paid Long Term Disability coverage.

• Employer-paid Life Insurance.

• Option for additional voluntary Life Insurance.

• A generous time-off program.

• Employee Assistance Program available.