Holiday Client Experience & Order Assistant

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Manage phone, email, live chat, and social media communications

• Address unique customer issues, inquiries about custom products, and fulfillment challenges

• Leverage the internal knowledge base to research solutions and assist customers

• Verify order details, custom design files, inventory resources, and implement order modifications

• Record customer interactions in Salesforce or other CRM systems while adhering to data policies

• Detect operational mistakes and platform friction points

• Provide feedback to Customer Service leadership to enhance the customer experience

• Consistently deliver high-quality service, managing availability through effective time management

• Collaborate with the Team Supervisor during one-on-ones and on-camera video meetings

• Operate within a small customer service pod and work alongside cross-functional senior leaders

• Assist customers throughout the pre-order and post-order phases for customized stationery, art, and home products

⛳️ Requirements

• Must reside in one of the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin

• Bachelor's degree or equivalent experience

• Proven experience working with high-end customers and managing customer problem resolution

• Background in handling inbound contact volume and managing contact queues

• Familiarity with design-related tasks and fulfillment, including photo printing and design files

• Outstanding written communication abilities

• Strong attention to detail and effective organizational skills

• Capability to switch contexts between browser tabs and platforms while maintaining accuracy

• Experience with omni-channel CRM platforms like Salesforce and Zendesk

• Quick learner of new and unfamiliar technologies

• Availability to work a set schedule that includes evenings and weekends

• Possess patience, empathy, resilience, and emotional intelligence

• Ability to operate multiple web-based tools and systems concurrently

🏝️ Benefits

• Remote seasonal position

• Fixed schedule within operating hours

• Supportive remote team atmosphere

• Regular live meetings and one-on-one check-ins

• Direct access and connection to senior leadership

• Engaging team interactions with camera on

• Individual recognition for exceptional problem-solving skills