HIV Customer Representative

This is a fully remote position, open to applicants in Louisiana, +1 more state.

📋 Description

• Collaborate with the Customer Team to recognize and address customer needs.

• Assist in executing activities aligned with customer strategy.

• Convey product information in ways that are meaningful and relevant to customers.

• Participate in knowledgeable product discussions with healthcare professional customers.

• Act as the primary contact for specific customer accounts.

• Meet with key clients and personnel to comprehend practice structures, business models, influencers, networks, and needs.

• Identify business opportunities and coordinate customer strategies.

• Share insights from customer experiences and best practices.

• Contribute to decisions regarding resource allocation.

• Choose programs and services that cater to customer needs.

• Maintain and disseminate up-to-date account and network knowledge.

• Oversee all phases of the HIV sales process and position HIV products against competitors.

• Track market trends and suggest actions for future business requirements.

• Assess customer healthcare needs and create tailored business strategies.

• Identify customer and market segments, including opportunities in specialty pharmacy.

• Manage the entire Virology product portfolio through prioritization, segmentation, targeting, and business analysis.

• Develop and implement account plans in collaboration with Virology Account Team members and cross-functional stakeholders.

• Manage customer interactions and territory activities across Louisiana, primarily focusing on the New Orleans/Baton Rouge metroplex.

• Foster relationships with hard-to-reach customers in a no-sample environment.

• Uphold high standards of ethics, integrity, and compliance.

⛳️ Requirements

• Bachelor's Degree with a minimum of 2 years of Sales experience OR at least a high school diploma with a minimum of 6 years of relevant experience.

• Valid Driver's license required.

• Must be willing to travel within the assigned territory for in-person customer visits and national sales meetings/conferences.

• Preferred minimum of two years in account management or sales experience with Infectious Disease customers.

• Preference for those with HIV product and/or launch experience.

• Preference for specialty sales experience across various specialty markets.

• Experience in pharmaceutical, biotech, or medical device sales is preferred.

• Proven track record in developing and executing customer engagement plans.

• Experience in establishing, developing, and nurturing relationships.

• Background in a highly regulated industry or compliant environment.

• Account experience within complex hospital systems, teaching institutions, and community hospitals.

• Ability to recognize account inter-dependencies and foster stakeholder partnerships.

• Familiarity with complex payer environments, particularly pharmacy stakeholders.

• Experience engaging with scientific thought leaders and cultivating advocates.

• Capability to develop customer relationships in challenging-to-access or no-sampling environments.

• Strong business acumen and account management skills.

• Demonstrated leadership, planning, organization, self-motivation, initiative, and ability to convey complex information.

• Understanding of ethics, integrity, and compliance standards.

• Required skills: Hospital Sales, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training, Strategic Alliances, Unique Selling Proposition.

• Must be a resident of the US or Puerto Rico.

• No visa sponsorship is available.

🏝️ Benefits

• Annual bonus.

• Long-term incentive, if applicable.

• Medical, dental, and vision healthcare coverage.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate days.

• Sick days.

• No relocation assistance provided.