HITL Quality Analyst

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Review and assess AI-generated outputs in accordance with established quality standards, evaluation criteria, and defect classification methodologies.

• Identify, classify, document, and monitor defects to facilitate consistent quality measurement, trend analysis, and ongoing improvement initiatives.

• Maintain precise quality records, defect logs, and resolution tracking until completion.

• Analyze quality metrics, trends, and performance data to pinpoint recurring issues, operational risks, and opportunities for enhancement.

• Collaborate with Knowledge Management, AI Tuning, Governance, Operations, and other stakeholders to relay findings and assist in issue resolution.

• Validate corrective actions by monitoring enhancements in quality and confirming defect resolutions through follow-up evaluations.

• Assist in the development and refinement of quality standards, evaluation methodologies, sampling strategies, and defect taxonomies.

• Generate reports, dashboards, and performance summaries that provide actionable insights.

• Engage in calibration sessions to ensure consistent evaluation practices and scoring accuracy.

• Recognize opportunities to enhance quality processes, reporting, evaluation consistency, and operational performance.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for related KPIs.

• Take part in training programs and continuous learning modules.

• Collaborate with other departments as required.

• Maintain a positive, empathetic, and professional demeanor toward customers and colleagues.

• Perform other assigned duties.

⛳️ Requirements

• A minimum of two (2) years of experience in quality assurance, quality evaluation, compliance, auditing, transaction monitoring, operational quality, or a related field.

• Experience in evaluating work against defined quality standards, scorecards, policies, or operational procedures.

• Experience in identifying, categorizing, documenting, and tracking defects or quality issues to support performance improvement initiatives.

• Preference for experience in conducting calibration activities or applying standardized evaluation methodologies to ensure scoring consistency.

• Experience in analyzing quality metrics, trends, and operational data to uncover improvement opportunities and recurring issues.

• Strong analytical and critical-thinking abilities to identify patterns, assess root causes, and recommend improvements.

• Excellent written and verbal communication skills, capable of clearly documenting findings and conveying recommendations to cross-functional stakeholders.

• Strong organizational and time management skills, with the capacity to manage multiple priorities while ensuring evaluation accuracy and consistency.

• Ability to work both independently and collaboratively in a fast-paced environment while maintaining objectivity and attention to detail.

• A commitment to quality, operational excellence, continuous improvement, and data-driven decision-making.

🏝️ Benefits

• Competitive compensation.

• Compliance with government-mandated benefits.

• Retirement Savings Program with Company Matching.

• Life Insurance.

• Health Maintenance Organization (HMO) coverage from day one.

• Paid time off.

• Birthday leave.

• Bonus and incentive plans.

• Opportunities for skills training and personal and professional development.

• Employee Referral Program.

• Attractive office environment.

• Daily complimentary lunch.

• Bring-Your-Own-Device (BYOD) policy.