HIM Protected Health Info Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main point of contact for the Health System, which includes 8 Acute Care Hospitals, all Baptist Outpatient Services, and all ambulatory surgical centers.

• Address inquiries from former patients, physicians, hospital personnel, and other stakeholders regarding health information while ensuring the confidentiality of patients’ protected health information.

• Conduct quality assessment reviews for the release of health information to guarantee proper, complete, and accurate disclosures.

• Verify all necessary elements of received requests.

• Respond to phone inquiries and deliver information in accordance with the hospital’s Disclosure of Medical Record Information policy, as well as state and federal laws, HIPAA, and Information Blocking regulations.

• Deliver outstanding customer service.

• Collaborate with team members to achieve the release of protected health information and departmental objectives.

⛳️ Requirements

• High School diploma, Certificate, GED, Training, or equivalent experience is required.

• A minimum of 3 years of experience in record release and/or in an acute care environment within a large healthcare organization is necessary.

• An Associate’s degree in health information management is preferred.

• Certification as a Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA), or in Health Services Administration is preferred.

• Familiarity with medical terminology, clinical chart formats, and computer skills is essential.

• Capability to work in a fast-paced, customer service-oriented environment with significant telephone interaction.

• Superior verbal and written communication skills, including the ability to effectively engage with both internal and external customers.

• Strong proficiency in computer applications, particularly MS Office (Word, Excel, and Outlook).

• Ability to perform under pressure and meet deadlines while maintaining a positive demeanor and delivering exceptional customer service.

• Proficient in multitasking and working independently to complete assignments within the scope of provided instructions, established routines, and accepted standards.

• Attention to detail is crucial, as well as being a high-volume performer with outstanding organizational abilities.

• May require travel to different locations for depositions or court hearings.

🏝️ Benefits

• Opportunities for career growth and development, with clear pathways and ongoing support.

• Comprehensive health and wellness resources that extend beyond conventional benefits.

• A wellness program designed to assist employees in eliminating their medical plan deductible, thus lowering out-of-pocket healthcare expenses.

• Tuition reimbursement to facilitate continued education and career advancement.