Helpdesk Engineer

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Deliver outstanding IT support to employees, ensuring a seamless and efficient workflow.

• Offer first-line assistance for IT-related concerns.

• Oversee company licenses and hardware management, including control and provisioning.

• Aid employees with internal IT inquiries, such as VPN setup and access provisioning.

• Diagnose and resolve technical issues effectively.

⛳️ Requirements

• A bachelor's degree in computer science, information technology, or a related discipline.

• A minimum of 2 years of experience in a helpdesk or support position.

• Strong technical expertise, with proficiency in Windows, macOS, and Linux operating systems.

• Excellent English language skills and communication abilities.

• Experience with network configuration across various operating systems.

• Availability to work within a timezone that spans between the US and EU is advantageous.

• Capability to work independently as well as collaboratively within a team.

🏝️ Benefits

• Remote-friendly work environment.

• Collaborative team that is globally distributed.

• An inclusive culture that values diverse backgrounds and perspectives.

• An AI-focused workplace.

• Opportunity to influence AI transformation in the workplace.