Help Desk Support Technician – IT Service Desk Agent, L1-L2

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Responding to calls and support requests from users.

• Providing technical support for computers, operating systems, and applications.

• Resolving incidents related to networking, printers, and peripherals.

• Managing, tracking, and documenting tickets.

• Escalating issues and coordinating with vendors and other support levels.

• Consulting on and updating documentation and procedures.

• Ensuring an exceptional user support experience.

⛳️ Requirements

• At least 18 months of experience in Service Desk, Help Desk, or Technical Support.

• Experience providing Level 1 and Level 2 technical support.

• Intermediate to advanced English for user communication and support.

• Excellent service attitude and customer orientation.

• Quick learning ability and problem-solving skills.

• Effective communication skills.

• Proactivity.

• Organizational skills and attention to detail.

• Ability to work under pressure.

• Focus on customer service.

• Ability to work collaboratively in a team.

• Availability to participate throughout the entire 3-month temporary project in São Paulo.

🏝️ Benefits

• Opportunity to gain hands-on experience in a dynamic environment.

• Develop skills in technical support and customer service.

• Work with a diverse team of professionals.