Help Desk Specialist – 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers as their first point of contact when placing orders for mobile devices.

• Resolve issues submitted through calls, emails, and ticket requests.

• Guide end users in creating orders and work tickets until completion.

• Document the steps taken to resolve tickets.

• Provide remote support for ordering, troubleshooting, and setting up mobile phones for users.

• Carry out other tasks as assigned.

• Report to the Director of Mobility Services.

• This position does not have formal supervisory responsibilities.

⛳️ Requirements

• Proficient in MS Office applications (Excel, Office, and Word).

• Strong attention to detail.

• Driven by tasks and schedules.

• Ability to collaborate effectively within a team setting.

• Capable of communicating with both technical and non-technical audiences.

• Familiarity with iOS and Android mobile devices, as well as their support.

• Ability to manage multiple tasks and switch between different communication channels swiftly and efficiently.

• Prior experience in help desk or customer service roles.

• Capability to sit for extended periods at a desk while working on a computer.

🏝️ Benefits

• Flexible work environment with established core business hours.

• Equal employment opportunities irrespective of protected characteristics.