Help Desk Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and maintain Windows servers, workstations, networks, and cloud infrastructures

• Ensure system availability, dependability, security, and performance

• Manage Active Directory, Group Policy, Microsoft 365, and user management

• Administer virtualization solutions, including VMware environments

• Act as an escalation point for intricate support challenges

• Investigate and resolve issues related to servers, networks, applications, and endpoints

• Conduct root cause analysis and suggest long-term solutions

• Assist with patching, upgrades, and maintenance tasks

• Support vulnerability remediation and cybersecurity efforts

• Facilitate multi-factor authentication, endpoint security, and identity management

• Collaborate with cybersecurity partners and internal security teams

• Ensure compliance with security best practices and requirements

• Utilize RMM, documentation, and monitoring tools to proactively identify issues

• Develop PowerShell scripts and automation solutions to enhance efficiency

• Analyze trends and recommend enhancements to infrastructure

• Maintain precise documentation for systems, configurations, and procedures

• Communicate with clients regarding technical challenges and their resolutions

• Provide outstanding customer service while juggling multiple priorities

• Work closely with engineers, project teams, account managers, and security staff

• Mentor junior technicians and offer technical support

• Engage in knowledge sharing and continuous improvement initiatives

• Act as a senior technical resource within Nexplay's Managed Services team, primarily serving North American clients

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred

• At least 5+ years of experience in Help Desk Administration, Systems Administration, Managed Services (MSP) environments, and infrastructure support

• Extensive experience with Windows Server Administration

• Extensive experience with Active Directory & Group Policy

• Extensive experience with Microsoft 365 Administration

• Extensive experience with Multi-Factor Authentication (MFA)

• Extensive experience with User & Identity Management

• Extensive experience with VMware Administration

• Extensive experience with Patch Management Platforms

• Extensive experience with Endpoint Security & Vulnerability Remediation

• Extensive experience with Windows Workstation Support

• Extensive experience with network troubleshooting

• Extensive experience with switches, routers, and firewalls

• Extensive experience with PowerShell scripting

• Extensive experience with DNS, DHCP, VPN, and TCP/IP

• Extensive experience with RMM platforms

• Familiarity with one or more of ConnectWise Automate, ConnectWise RMM, ConnectWise Manage, N-able SolarWinds, or ManageEngine

• Cloud experience with Microsoft Azure and AWS

• Excellent verbal and written communication skills in English

• Capable of working independently in a remote setting

• Reliable high-speed internet connection

• Dedicated and professional home office environment

• Willingness to work during North American business hours when necessary

• MSP experience supporting multiple clients preferred

• Experience in the hospitality industry preferred

• Exposure to cybersecurity preferred

• Experience with hybrid and cloud-first environments preferred

• Certifications such as Microsoft Certified Professional, Azure Administrator Associate, Azure Solutions Architect Expert, Cisco CCNA, CompTIA Network+, CompTIA Security+, or VMware Certifications are a plus

🏝️ Benefits

• Fully remote work arrangement

• Permanent work from home opportunity

• Dedicated and professional home office setup