Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both inbound and outbound communications.

• Utilize web-based tools to address customer inquiries.

• Engage with customers through phone, email, chat, and/or social media.

• Effectively resolve and de-escalate issues with composure.

• Escalate interactions when it is necessary and suitable.

• Address assistance requests and/or handle payment processing.

• Document call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Engage in upselling when needed.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Familiarity with desktop computer systems and a general understanding of Windows-based systems.

• A dedicated workspace near a router for a hardwired Ethernet connection is required.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload, with ISP latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Documentation of internet speed is necessary.

• Prior experience in customer service and/or sales is preferred.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs.

• 401(k) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.