Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Respond to incoming phone calls for clients’ healthcare members

• Provide information regarding healthcare benefits

• Effectively manage a high volume of incoming calls in a professional manner

• Collect customer information, evaluate and meet customer needs, and inform customers about products and services

• Address customer issues using one-call resolution guidelines and/or escalation processes

• Achieve or surpass company and client performance metrics

• Balance company policies and client benefits in decision-making processes

• Recognize opportunities for process improvements that benefit both clients and customers

• Complete call documentation and record customer information as required

• Adapt to changes in the business environment

⛳️ Requirements

• High school diploma or GED

• Must be able to pass a drug screening and background check

• Experience in healthcare is advantageous

• Comfortable with medical terminology

• Must have a dedicated workspace free from distractions and background noise

• Wired Ethernet connection with 50 Mb/s download and 10 Mb/s upload speeds; wireless connections are not allowed

• Ability to use and navigate multiple systems simultaneously

• Must be flexible to work on weekends and holidays

• Schedule flexibility is required, including weekends, evenings, possible holidays, and occasional overtime

• Strong decision-making and analytical skills

• Ability to identify customer needs and effectively communicate products and services

• A strong sense of integrity and commitment to customer satisfaction

• Meet all attendance and reliability standards

• Must be a team-oriented individual

• Required to purchase a headset; specific models will be discussed during the interview

🏝️ Benefits

• Additional cash incentives for achieving goals on top of base pay

• Medical benefits

• Dental benefits

• Vision benefits

• 401K benefits

• Earned PTO

• Everise provides one 21” monitor

• Everise supplies a keyboard

• Everise supplies a mouse

• Everise supplies a webcam