Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Respond to incoming phone calls from clients' members

• Address inquiries regarding healthcare benefits

• Manage a significant volume of calls with professionalism

• Collect customer information, evaluate and meet customer needs, and inform customers about applicable products and services

• Navigate and utilize multiple systems at the same time

• Resolve customer concerns by following one-call resolution protocols and/or escalation procedures

• Achieve or surpass performance metrics set by the company and clients

• Make decisions that balance company policy and client benefits

• Recognize opportunities for process enhancements that benefit both clients and customers

• Complete call summaries and document customer information as needed

• Adapt to and accept changes within the business landscape

⛳️ Requirements

• High school diploma or GED required

• Must be able to pass a drug screening and background check

• Experience in healthcare is advantageous

• Familiarity with medical terminology is preferred

• Maintain a dedicated workspace free from distractions and noise

• Wired Ethernet connection with 50 Mb/s download and 10 Mb/s upload speeds is necessary; wireless connections are not allowed

• Must have hard-wired broadband internet service through DSL, cable, or fiber optic

• Satellite, microwave, and cellular hotspot internet services are not acceptable

• Show a strong commitment to excellence in customer care, particularly for senior citizens

• Possess strong analytical and decision-making skills

• Capable of identifying customer needs and explaining products and services

• Flexible scheduling is required, including weekends, evenings, potential holidays, and occasional overtime

• Exhibit a high level of integrity and dedication to customer satisfaction

• Must meet all attendance and reliability standards

• Be a collaborative team member

• Willingness to work on weekends and holidays is required

• Must invest in a headset; specific models will be discussed during the interview

🏝️ Benefits

• Additional cash incentives for achieving goals

• Medical insurance coverage

• Dental insurance coverage

• Vision insurance coverage

• 401K retirement plan

• Earned Paid Time Off (PTO)

• Everise provides one 21” monitor

• Everise supplies a keyboard

• Everise offers a mouse

• Everise supplies a webcam