Healthcare Customer Service, Insurance Knowledge

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Handle a significant volume of incoming calls

• Investigate and address billing inquiries and questions

• Negotiate payment plans for patient account balances

• Explain hospital financial policies to patients

• Identify patients requiring financial assistance

• Uphold a high standard of customer service and professionalism

• Manage accounts assigned to Hollis Cobb within EHR work queues

• Comply with department and client production benchmarks

• Accurately and confidentially manage medical records in accordance with HIPAA, federal, state, and company regulations

• Perform additional duties as directed by the manager

⛳️ Requirements

• Experience in a healthcare call center or hospital setting

• Comprehensive knowledge of health insurance

• Demonstrated interpersonal skills, including empathy, patience, kindness, and respect when interacting with patients

• Self-driven with strong critical thinking abilities

• Excellent organizational, written, and verbal communication skills

• Capability to work from home while maintaining a professional environment

• Proficient in reading and interpreting an Explanation of Benefits (EOB)

• Familiarity with HIPAA regulations

• Understanding of Medicare and Medicaid

• Knowledge of various contract payers (HMO, PPO)

• Advanced computer proficiency and typing skills using Microsoft Word and Excel

• High school diploma or equivalent - mandatory

• Minimum of 2 years in healthcare customer service, healthcare collections, billing, and healthcare insurance experience - mandatory

• Experience with Epic systems - mandatory

• CPAR, CHAA, and CFC Certifications - desirable

• Ability to work on a computer throughout the scheduled shift

• Proficiency in using a standard or computer soft telephone

• Capability to type on a standard keyboard

• Ability to read and understand information from a computer terminal and/or written documents

• Capacity to utilize multiple screens and systems concurrently

• Required to be on camera 100% of the time during the scheduled shift

🏝️ Benefits

• Equal Opportunity Employer

• Webcam provided

• Work from home office setting

• Temperature-controlled office environment