Healthcare Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage telehealth-related phone calls and respond to email inquiries.

• Handle a consistent volume of incoming customer calls while utilizing multiple systems.

• Provide information regarding services, provider availability, insurance coverage, and visit costs.

• Assist patients in scheduling virtual consultations.

• Offer technical support for enrollment, scheduling, joining telehealth visits, and account information.

• Investigate discrepancies in costs, refund requests, and insurance coverage issues; escalate cases to billing as needed.

• Guide patients through self-service options for visit history, sick slips, prescription information, and medical records.

• Collect patient feedback on provider quality, self-service options, and visit connectivity.

• Learn to navigate three systems while managing an average of 20 calls per day.

⛳️ Requirements

• Flexible availability to work hours covering 24/7/365 operations.

• Willingness to work weekends.

• High school diploma, GED, or college degree required.

• Must successfully complete a customer service assessment and typing test on a computer.

• Completion of a 3-week virtual training class and 1 week of nesting with 100% attendance is required.

• Successful passing of a background check.

• High-speed home internet with a minimum of 25 Mbps download and 10 Mbps upload speed is necessary.

• Ability to connect the work computer directly to the home modem via Ethernet is essential.

• Satellite and wireless internet connections are not permitted.

• A quiet, distraction-free, and clutter-free workspace with no unauthorized individuals or electronics during working hours is required.

• Strong problem-solving abilities are essential.

• Capacity to effectively multitask.

• Excellent communication skills are necessary.

🏝️ Benefits

• Health benefits (medical, dental, vision) available from the first day of employment.

• Paid time off accrual begins after 180 days of employment.

• Fully remote work environment.

• Paid mandatory training.

• Equipment provided by the employer includes a computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables.

• Retirement savings plan available.

• Paid holidays.

• Life and disability insurance offered.

• Voluntary dental and vision programs available.

• Potential bonus or incentive based on business needs.