Healthcare Appointment Setting Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Generate and cultivate potential patient leads.

• Address inquiries received via email, text, and social media platforms.

• Conduct consistent follow-ups and arrange qualified appointments.

• Oversee automated email and text follow-up sequences.

• Re-engage dormant patients and previous leads.

• Manage comments and direct messages on social media.

• Update lead details and activities in AcuBliss or other CRM/EHR systems.

• Monitor lead status to ensure no follow-up is overlooked.

• Identify workflow inefficiencies and propose enhancements.

• Assist in creating newsletters, patient education materials, and basic social media content.

• Provide administrative assistance related to lead management.

• Report on contacted leads, scheduled appointments, and conversion rates.

⛳️ Requirements

• Minimum of 1 year of experience in lead generation, nurturing, or appointment setting, or similar roles.

• Sales-driven with a focus on generating qualified appointments.

• Experience with email and text message automation tools.

• Familiarity with CRM or EHR systems; preference for AcuBliss experience.

• Strong skills in social media engagement and direct message management.

• Experience in the healthcare or wellness sectors is preferred.

• Excellent written English and professional communication abilities.

• Organized, dependable, and detail-oriented.

• Capable of working independently with minimal oversight.

• Proactive, adaptable, coachable, and open to feedback.

• Comfortable working towards measurable objectives.

• Must be able to communicate clearly and professionally in written and spoken English.

• Relevant work experience is mandatory.

• Ability to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Availability for video meetings with the camera on when necessary.

• A reliable laptop or desktop computer is required.

• A stable high-speed internet connection of at least 25 Mbps is essential.

• Noise-canceling headset is required.

• A working webcam for virtual meetings is necessary.

• A quiet and professional workspace is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification provided.

• Top 1% VA Performance Training.

• Client-approved U.S. holidays.

• Client-approved paid or unpaid time off; paid time off is optional and only if offered by the client.

• Access to tools and resources, including templates, workflow guides, productivity tools, and client-specific SOP support.

• Optional performance-based incentives, bonuses, or increased hours based on performance.