Healthcare Administrator, AU Experience Required

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee clinic email accounts and manage patient communications.

• Handle rebooking, rescheduling, and cancellations across both clinic sites.

• Contact patients regarding missed appointments, pending forms, and referral documents.

• Answer and return phone calls as necessary.

• Prepare and send patient invoices while updating account records.

• Follow up on unpaid balances.

• Manage billing and claims processes for HICAPS/private health funds, Medicare EPC plans, WorkCover, CTP, and DVA.

• Review billing information and ensure accurate item numbers and fee schedules are applied.

• Maintain Cliniko settings, including fee schedules, billable items, pricing, and appointment categories.

• Create and share operational reports with leadership.

• Organize and preserve patient medical records, referrals, and administrative documents in accordance with privacy and data security regulations.

• Assist on-site front desk staff by taking over routine back-office administrative tasks.

• Perform additional administrative responsibilities as assigned by the Practice Manager.

• Collaborate closely with the Practice Manager and Founder as an integral part of the on-site front desk team.

⛳️ Requirements

• Hands-on experience in managing Cliniko, including the setup and upkeep of billable items, pricing, appointment types, and reporting functionalities.

• Established experience in client communication and administration within an Australian clinic environment, ideally in allied health, physiotherapy, or medical practices.

• Understanding of Australian healthcare funding structures, including HICAPS/private health funds, Medicare (EPC referrals), WorkCover, CTP, and DVA.

• Proven ability to manage patient email accounts, complex diary rescheduling, and invoicing processes.

• Excellent written English skills with a warm, empathetic, and professional tone in communications.

• Must have full availability to work a split-shift schedule during Sydney business hours from the Philippines.

• Confident spoken English skills for direct patient interactions and call management (preferred).

• Current or recent experience directly working in an Australian healthcare clinic (preferred).

• Familiarity with VOIP phone systems, call routing, and live call transfers (preferred).

• General proficiency in Xero, Microsoft 365, or Google Workspace (preferred).

🏝️ Benefits

• Opportunity to work remotely from home.

• Full-time remote contractor position.