Health Services Assistant

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Conduct research and validate services within the electronic medical record (EMR).

• Ensure precise documentation and determine the commencement of services.

• Perform outreach calls to members following hospital admissions or emergency room visits.

• Assist in coordinating members’ ongoing healthcare needs.

• Facilitate warm handoffs and referrals to RN Care Managers.

• Collaborate with members, providers, and internal teams to ensure continuity of care and timely access to services.

• Investigate concerns and provide solutions to patient issues and needs.

• Gather and document client data in the medical record.

• Coordinate multiple appointments utilizing scheduling systems.

• Identify care gaps and coordinate efforts to address and resolve them.

• Follow up with members regarding their needs, obstacles, health literacy, cultural issues, and socio-economic barriers.

• Meet and accompany patients and families to initial provider appointments during and after acute and post-acute transitions.

• Establish collaborative relationships with physicians, payers, and healthcare team members.

• Collect and relay pertinent information to satisfy utilization and regulatory requirements.

• Educate internal healthcare team members on care management and managed care principles.

• Operate independently to deliver exceptional patient care.

⛳️ Requirements

• Must be a resident of Arizona.

• High school diploma/GED or equivalent work experience.

• Familiarity with medical terminology.

• Completion of Medical Assistant Training, Patient Care Technician Training, or Certified Nursing Assistant Training.

• A minimum of 2 years of healthcare experience.

• Strong time management and problem-solving abilities.

• Capable of meeting frequently changing deadlines and timelines.

• Excellent customer service and recovery skills.

• Bachelor’s degree in Social Work is preferred.

• Additional relevant education and/or experience is preferred.

🏝️ Benefits

• Remote work opportunities.

• Flexible 8-hour shifts.

• Monday to Friday schedule.

• 40 hours per week.

• Comprehensive total rewards package from Banner Health.