Health Plan Operations Partner

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate with the Chief Customer Officer on customer strategy and execution, focusing on prioritizing initiatives and coordinating efforts across Evio.

• Oversee the operational framework for the bi-weekly Customer Advisory Committee by crafting agendas, coordinating executive involvement, preparing relevant materials and narratives, documenting decisions, and ensuring follow-up actions are implemented.

• Facilitate customer engagement throughout Evio by connecting experts with customer needs and enhancing communication channels.

• Monitor adoption rates, value, and customer insights pertaining to medication contracting with pharmaceutical manufacturers.

• Collect and analyze data on customer adoption and value realization, partnering with the pharmaceutical contracting team to enhance customer value.

• Enhance customer relationship management through cross-functional processes and the implementation of CRM systems.

• Assist in the annual business and financial planning for investors/customers, encompassing customer offerings and budget proposals.

• Develop executive and customer communications, presentations, and narratives that simplify complex information and make it actionable.

⛳️ Requirements

• Bachelor’s degree in business, healthcare administration, pharmacy, or a related discipline.

• Over 7 years of progressive experience in healthcare, including direct involvement with or support of health plans.

• In-depth knowledge of the health plan landscape and the priorities of senior health plan leaders, such as Chief Pharmacy Officers and Vice Presidents of Pharmacy.

• Experience in supporting executive governance bodies, advisory councils, boards, or similar groups, including agenda creation, executive communications, meeting preparation, and follow-up actions.

• Strong executive presence and the ability to establish credibility with internal team members and senior investor/customer leaders.

• Exceptional written, verbal, and presentation skills, particularly in executive storytelling and presentation development that aligns with brand standards.

• Robust project management capabilities and the ability to handle competing priorities while structuring ambiguous tasks.

• Resourceful, inquisitive, and adaptable to transitioning between diverse types of work and unfamiliar challenges.

• Strong critical thinking and problem-solving abilities, with the capacity to structure complex issues, connect insights across customers and teams, and formulate actionable solutions.

• Experience in pharmacy, PBM, or health plan pharmacy is highly preferred.

• An advanced degree is a plus.

🏝️ Benefits

• The company covers 100% of medical, dental, and vision premiums for employees, and 50% for their dependents.

• 401(k) matching: Evio matches 100% of employee contributions up to 5% of salary, subject to IRS limits.

• Flexible vacation policy with no minimum or maximum limit on the amount of vacation taken each year.

• Generous paid parental leave for both birth and non-birth parents.