Health Navigator, Monitoring

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients and team members daily to foster and maintain positive and productive working relationships.

• Monitor device readings and high-volume medical alert alarms with genuine concern.

• Reach out to clients to assess if additional intervention or support is necessary.

• Handle inbound calls and manage all incoming alarm signal activities, taking appropriate actions.

• Make outbound calls to customers, emergency contacts, and Police/Fire/EMS regarding alarm activities, following standard operating procedures.

• Determine response requirements and priorities for situations and healthcare professionals in line with established protocols.

• Contact individuals via telephone to evaluate patient alerts by modality.

• Adhere to alert workflows to decide on the next steps in the call process.

• Verify demographics and related data, entering patient information into the appropriate systems.

• Address routine inquiries and relay information and messages to healthcare professionals, agencies, departments, and other necessary parties.

• Ensure access to and security of sensitive materials.

• Explain products or services and respond to customer inquiries.

• Maintain accurate records of contacts, accounts, and orders.

• Respond to client questions and calls using both scripted and non-scripted responses.

• Assist with onboarding new clients and support existing clients through interdepartmental collaboration.

• Interact professionally with clients, Case Managers, and Home Service Representatives.

• Troubleshoot devices and report malfunctions for necessary maintenance.

• Participate in additional projects or duties as assigned.

⛳️ Requirements

• High School Diploma is required.

• A minimum of two (2) years of relevant professional or healthcare experience.

• LPN/CNA/Medical Assistant certification is preferred.

• Experience in a Call Center is preferred.

• Or an equivalent combination of education and/or experience.

• Strong analytical and problem-solving abilities.

• A positive attitude paired with an energetic pace.

• Self-motivated, with the ability to work independently and collaboratively within teams.

• Proficient in Microsoft Teams, Word, Excel, and Outlook.

• Excellent oral and written communication skills.

• Capable of managing multiple tasks simultaneously.

• Ability to meet the specified physical demands, including extended sitting, frequent use of telephone/headset/computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)