Health Information Specialist I

This is a fully remote position, open to applicants in South Carolina, +1 more state.

📋 Description

• Process and handle requests for patient health information in line with Company and Facility policies and procedures.

• Ensure confidentiality and security of all privileged information.

• Maintain a proficient understanding of Company and facility software.

• Comply with Company and customer facility conduct codes and policies.

• Notify the manager regarding work challenges, site issues, and/or varying workloads.

• Support additional work duties or responsibilities as needed.

• Implement medical privacy regulations to prevent unauthorized disclosure.

• Oversee and protect patient health records, ensuring compliance with HIPAA.

• Create new patient charts using paper records and/or electronic health records.

• Organize medical records in standard order while ensuring accuracy and completeness.

• Produce digital images of documents for electronic medical records.

• Address internal and external patient-record requests by accurately retrieving and transmitting records.

• Handle inbound and outbound calls.

• Assist with patient walk-ins.

• Support administrative tasks including faxes, mail, and data entry.

• Achieve site-specific productivity goals.

• Arrange pickups as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED required.

• Ability to commute between locations as necessary.

• Willingness to work overtime during peak periods when needed.

• Basic computer skills are essential.

• Comfortable using phones, fax machines, printers, and other general office equipment regularly.

• Professional verbal and written communication skills in English.

• Detail-oriented and focused on quality in relation to accurate and compliant medical records.

• Strong skills in data entry.

• Must be capable of working with minimal supervision while adapting to changing priorities and role requirements.

• Ability to organize and manage multiple tasks effectively.

• Capable of responding to requests in a fast-paced environment.

• Experience in a healthcare setting is a plus.

• Previous experience in production or metric-based work is advantageous.

• Background in in-person customer service is a bonus.

• Ability to cultivate relationships with on-site clients and customers is a plus.

• Open to providing new ideas, process improvement suggestions, and feedback to internal stakeholders is a bonus.

• Note: This position does not qualify for employment sponsorship.

🏝️ Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with a designated mentor.

• Company-provided equipment, including computer, monitor, and virtual phone.

• Paid Time Off (PTO).

• Health insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• 401k Savings Plan.

• Tuition Assistance.