Health Information Specialist I

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Work from Monday to Friday, 8 hours each day.

• Handle all types of requests, including COC, patient, insurance, government, PAYI, PAYD, attorney, and standard inquiries.

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.

• Ensure the confidentiality and security of sensitive information.

• Maintain a thorough understanding of Company and facility software.

• Comply with Company and Customer facility Codes of Conduct and policies.

• Notify the manager of worksite challenges, difficulties, or variations in workload.

• Provide assistance with additional duties or responsibilities as needed.

• Consistently apply medical privacy regulations to avoid unauthorized disclosures.

• Manage, protect, and maintain patient health records in accordance with HIPAA standards.

• Prepare new patient charts utilizing both paper sources and electronic health records.

• Ensure that medical records are assembled in the correct order and are accurate and complete.

• Create digital images of documents for storage in electronic medical records.

• Retrieve and appropriately send patient records to both internal and external requestors.

• Handle inbound and outbound calls.

• Assist walk-in patients.

• Help with faxes, manage incoming mail, perform data entry, and coordinate pickups.

• Meet site-specific productivity targets.

• Carry out other assigned duties as necessary.

⛳️ Requirements

• High School Diploma or GED is required.

• Must be at least 18 years of age.

• Ability to commute between various locations as required.

• Willingness to work overtime during peak periods when necessary.

• Basic proficiency in computer skills.

• Comfortable with using phones, fax machines, printers, and other typical office equipment regularly.

• Professional verbal and written communication skills in English.

• This position does not qualify for employment sponsorship.

• Experience in a healthcare setting is an advantage.

• Previous work experience in a production or metric-based environment is a plus.

• In-person customer service experience is beneficial.

• Ability to build relationships with on-site clients and customers is an asset.

• Openness to presenting new ideas, suggestions for process improvements, and feedback to internal stakeholders is a plus.

🏝️ Benefits

• Overtime opportunities during peak seasons when required.

• Post-offer health screenings along with proof and/or completion of vaccinations such as flu shots, Tdap, and COVID-19, with exemptions considered on a case-by-case basis.

• Reasonable accommodations available for individuals with physical and mental disabilities.