Health Information Specialist I

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Accurately and efficiently process release-of-information requests for patient health information, ensuring compliance with company policies, facility standards, authorization, and HIPAA regulations.

• Uphold the confidentiality and security of sensitive information.

• Maintain a thorough understanding of company and facility software.

• Follow company and customer-facility codes of conduct and policies strictly.

• Communicate any work-related issues, site challenges, and changes in workload to the manager.

• Oversee patient health records and protect them in accordance with HIPAA standards.

• Create new patient charts using both paper sources and electronic health records.

• Organize medical records in the standard format, ensuring accuracy and completeness.

• Generate digital images of documentation for electronic medical records.

• Retrieve and send patient records to both internal and external requestors appropriately.

• Handle inbound and outbound calls from patients, insurance providers, and attorneys.

• Provide assistance to walk-in patients as required.

• Manage faxes, open mail, conduct data entry, and schedule pickups as necessary.

• Achieve site-specific productivity goals.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• Ability to travel between locations as necessary.

• Willingness to work overtime during busy periods when needed.

• Basic proficiency in computer skills.

• Comfortable using phones, fax machines, printers, and other standard office equipment regularly.

• Strong professional verbal and written communication skills in English.

• Detail-oriented and quality-focused concerning accurate and compliant medical-record information.

• Proficient in data entry.

• Capable of working independently while adapting to changing priorities and job requirements.

• Ability to organize and manage multiple tasks effectively.

• Capable of responding to requests in a fast-paced environment.

• This position is not eligible for employment sponsorship.

• Experience in a healthcare setting is a plus.

• Prior experience in production or metric-based roles is advantageous.

• In-person customer service experience is preferred.

• Ability to foster relationships with on-site clients and customers is a bonus.

• Open to sharing new ideas, process improvement suggestions, and feedback with internal stakeholders is a bonus.

🏝️ Benefits

• Comprehensive onsite and virtual training program, followed by job shadowing with an assigned mentor.

• Company-provided equipment, including a computer, monitor, virtual phone, and more.

• Paid time off (PTO).

• Health insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• 401k Savings Plan.

• Tuition Assistance programs.

• Clients may offer post-offer health screenings and proof of required vaccinations.

• Reasonable accommodations for individuals with physical and mental disabilities.