Health Information Specialist I

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Accurately and efficiently process requests for release of information and medical records.

• Protect patient privacy and ensure that releases adhere to authorizations, company policies, and HIPAA regulations.

• Receive and manage requests for patient health information in accordance with company and facility protocols.

• Ensure the confidentiality and security of sensitive information.

• Maintain a proficient understanding of company and facility software.

• Follow company and customer-facility codes of conduct and policies.

• Notify the manager about work challenges, site issues, and changing workloads.

• Handle patient health records while ensuring compliance with HIPAA.

• Create new patient charts utilizing both paper documents and electronic health records.

• Organize medical records in the prescribed order and confirm their accuracy and completeness.

• Generate digital images of documents for electronic medical records.

• Retrieve and properly transmit patient records to both internal and external requestors.

• Manage inbound and outbound calls effectively.

• Assist with patient walk-ins and perform administrative tasks, including faxes, mail handling, and data entry.

• Achieve site-specific productivity goals.

• Schedule pickups and execute other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED is required.

• Candidates must be at least 18 years of age.

• Ability to travel between locations as necessary.

• Availability to work overtime during peak seasons when needed.

• Basic proficiency with computers is essential.

• Must be comfortable using phones, fax machines, printers, and other standard office equipment regularly.

• Requires professional verbal and written communication skills in English.

• Note: This position does not qualify for employment sponsorship.

• Preferred qualifications include experience in Customer Service, Data Entry, and Release of Information.

• Bonus points for having experience in a healthcare setting.

• Bonus points for previous work experience in production/metric-oriented roles.

• Bonus points for in-person customer service experience.

• Bonus points for the ability to establish relationships with on-site clients and customers.

• Bonus points for being open to sharing new ideas, process improvement suggestions, and feedback with internal stakeholders.

🏝️ Benefits

• 401k savings plan available.

• Temporary assignment lasting 3 to 6 months.

• Post-offer health screenings and vaccinations as mandated by clients.

• Reasonable accommodations provided for individuals with physical and mental disabilities.

• Opportunities for overtime during peak seasons when required.