Health Care Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage inbound and outbound calls in a technologically advanced setting

• Address general inquiries related to insurance and financial assistance

• Process payments efficiently

• Make and receive calls on behalf of clients to tackle billing and payment concerns using designated work queues and call pools

• Respond in a professional and comprehensive manner to requests for patient/account-holder information

• Facilitate payment or organize payment arrangements on behalf of clients when suitable

• Adhere to client-specific guidelines and policies

• Investigate and address client inquiries

• Record and oversee payment arrangements

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations

⛳️ Requirements

• Over 1 year of experience in a Call Center or Customer Service role where public interaction was a daily responsibility

• Preferred knowledge/experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration

• Ability to thrive in a fast-paced, deadline-driven environment

• Strong organizational skills and capacity to manage multiple tasks at once

• Flexibility in scheduling and assignments, including regular evening and Saturday shifts as needed

• Capability to work effectively and collaboratively within a team-oriented environment

• Bilingual candidates can provide additional support for calls in multiple languages

• Reliable broadband internet connection; no DSL or dial-up

• A hard-wired internet connection is necessary; Wi-Fi or Wi-Fi hotspots are not acceptable

• Minimum internet speed of 40 Mbps download and 5 Mbps upload required

• Camera must remain active from the beginning of training until the end of each scheduled shift, except during designated breaks and lunch; after training, as per supervisor or team guidelines

• Remote employees must be located in the United States and reside in AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM

• Completion of all post-offer processing is mandatory

🏝️ Benefits

• Health, Dental, Vision, Life, and Disability Insurance

• 401K plan with employer matching

• HSA/Flexible spending accounts available

• Paid time off begins after 90 days

• Annual profit-sharing opportunities

• 7 Paid Holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day

• Family-friendly events

• Wellness programs and gym reimbursement

• All necessary equipment and technical support provided

• Potential to earn quarterly performance increases of up to an additional $2.00/hr within the first 12 months