Health Care Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Manage both inbound and outbound calls in a high-tech setting.

• Address general inquiries related to insurance and financial assistance.

• Handle payment processing.

• Initiate and respond to calls on behalf of the client to resolve billing and payment concerns using designated work queues and call pools.

• Provide professional and comprehensive responses to information requests from patients/account holders.

• Obtain payments or facilitate payment arrangements on behalf of the client as necessary.

• Adhere to client-specific guidelines and policies.

• Investigate and respond to inquiries from clients.

• Record and oversee payment arrangements.

• Comply with FDCPA, FCRA, HIPAA, and other relevant regulations.

• Thrive in a dynamic, team-oriented environment.

⛳️ Requirements

• Over 1 year of experience in a call center or customer service role with regular public interaction.

• Preferred knowledge or experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Capability to perform effectively in a fast-paced, deadline-driven environment.

• Strong organizational abilities and multitasking skills.

• Flexibility in scheduling and tasks, including potential evening and Saturday shifts as needed.

• Ability to collaborate successfully within a team-oriented environment.

• Bilingual candidates can provide additional assistance for bilingual calls.

• A broadband internet connection is required; DSL or dial-up is not accepted.

• A hard-wired internet connection is necessary; Wi-Fi or hotspots are not permitted.

• Minimum internet speed requirements include 40 Mbps download and 5 Mbps upload.

• The camera must remain on from the beginning of training through the end of each scheduled shift, excluding designated breaks and lunch; post-training, adherence to supervisor or team expectations is expected.

• Must reside in the United States and be located in one of the specified states.

• Successful completion of all post-offer processing is required.

🏝️ Benefits

• Health, dental, vision, life, and disability insurance.

• 401K plan with employer matching.

• Health Savings Account (HSA) and flexible spending accounts.

• Paid time off starting after 90 days of employment.

• Annual profit-sharing opportunities.

• 7 paid holidays throughout the year.

• Family-oriented events.

• Wellness programs and gym reimbursement options.

• All necessary equipment and technical support will be provided.

• Chance to earn quarterly performance raises of up to an additional $2.00/hr within the first 12 months for non-bilingual representatives.

• Opportunity to earn quarterly performance increases of up to an additional $2.00/hr within the first 12 months for bilingual representatives.