Health Advocate – Inbound/Outbound Calls

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Make both inbound and outbound calls to members and providers concerning healthcare appointments, screenings, vaccinations, and medication refills.

• Address and resolve barriers that hinder members from achieving optimal health.

• Provide an outstanding member experience through professional and empathetic communication.

• Educate members to empower informed health choices and enhance health outcomes.

• Accurately record conversations in members’ health records.

• Assist Medicare members in understanding and completing vital health screenings and activities.

• Clarify benefits associated with specific screenings and medications.

• Support members and providers with health services, medications, and resources.

• Escalate issues for resolution when necessary.

• Achieve business metrics and goals while working autonomously in a fast-paced environment.

⛳️ Requirements

• Minimum of 2 years’ experience in a call center or outreach role involving members/consumers.

• Dependents must have alternative care arrangements during work hours; continuous care responsibilities during shift times are not allowed.

• Strong professional communication skills.

• Excellent active listening and interpersonal abilities.

• High level of computer literacy, including troubleshooting capabilities.

• Proficient in Windows, web-based applications, and digital communication tools.

• Reliable high-speed internet connection and an appropriate remote workspace.

• Hard-wired internet connection to the computer; DSL, satellite, and wireless broadband are not accepted.

• High School Diploma or GED (REQUIRED).

• Capability to set up and utilize multiple monitors and navigate several applications simultaneously.

• Proficient in communicating via email, calendar invites, Teams messaging, and virtual meetings.

• Experience with Microsoft Office 365 applications or equivalent Google Workspace applications.

• Ability to log in to secure systems such as VPN and EHR portals, lock computer screens, manage strong passwords, and identify suspicious emails or links.

• Capacity to resolve common technical issues independently.

• Must reside and work within the state and city of current residence.

• Bilingual or multilingual candidates are preferred.

• Familiarity with HEDIS screening measures is preferred.

• Experience with behavior change is preferred.

• 3+ years of experience in a healthcare environment is preferred.

• Medical certification is preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources based on eligibility.

• Company-provided equipment (keyboard, monitor, computer, headset, etc.).