Health Advocate – Inbound/Outbound Calls

This is a fully remote position, open to applicants in Alabama, +5 more states.

📋 Description

• Conduct inbound and outbound calls to members and healthcare providers about visits, screenings, vaccinations, and medication refills.

• Address obstacles that hinder members from achieving optimal health.

• Provide professional and compassionate experiences for members.

• Educate members to enable informed health choices and enhance outcomes.

• Accurately record discussions in members’ health records.

• Clarify benefits related to specific screenings and medications.

• Support members with health services, medications, and resources to enhance Star health outcomes.

• Escalate issues for resolution when necessary.

• Achieve business metrics and objectives while operating effectively in a dynamic environment.

⛳️ Requirements

• Minimum of 2 years’ experience in call center or outreach roles involving members or consumers.

• Dependents must have alternative care arrangements during work hours; continuous caregiving responsibilities during shifts are not allowed.

• Excellent professional communication skills.

• Strong active listening and interpersonal abilities.

• High level of computer literacy, including troubleshooting skills.

• Proficient in Windows, web-based applications, and digital communication tools.

• Reliable high-speed internet connection and appropriate remote workspace.

• Wired connection to the computer; DSL, satellite, and wireless broadband are not acceptable.

• High School Diploma or GED is REQUIRED.

• Capability to utilize multiple monitors and navigate several applications at once.

• Ability to communicate through email, calendar invites, Teams messaging, and virtual meetings.

• Familiarity with Microsoft Office 365 applications or similar Google Workspace applications.

• Capacity to log into secure systems such as VPN and EHR portals, manage strong passwords, and identify suspicious emails or links.

• Ability to independently troubleshoot common technical issues.

• Quiet, secure, private, designated home workspace that complies with CVS Health and HIPAA regulations.

• Must work within the state and city of current residence.

• Must meet required internet speeds and adhere to Work From Home guidelines.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Company-provided equipment (keyboard, monitor, computer, headset, etc.).

• Comprehensive benefits package that supports physical, emotional, and financial well-being.