Head of Talent Delivery

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Lead, mentor, coach, and develop a team of Talent Delivery Partners.

• Drive individual and team performance against established recruitment KPIs and delivery targets.

• Establish clear expectations, foster accountability, and cultivate a high-performance culture.

• Conduct regular performance evaluations, coaching sessions, and developmental discussions.

• Support and advocate for the team while managing underperformance issues.

• Remain actively engaged in recruitment delivery as needed.

• Maintain daily oversight of active recruitment roles, submissions, interviews, placements, and outstanding actions.

• Lead daily team meetings to set priorities, identify bottlenecks, and address delivery challenges.

• Allocate resources and adjust priorities in response to evolving business and client needs.

• Ensure recruitment deadlines, candidate quality, and delivery standards are consistently met.

• Monitor recruitment pipelines, identify risks, and implement effective solutions.

• Maintain precise recruitment reporting, system accuracy, and workflow visibility.

• Enhance processes, boost efficiency, and improve overall delivery performance.

• Build and sustain relationships with clients and internal stakeholders.

• Manage client expectations and address unrealistic demands or timelines.

• Clarify recruitment needs, resolve delivery issues, and enhance outcomes with clients.

• Collaborate closely with Sourcing, Account Management, Sales, and other operational teams.

• Navigate challenging conversations with professionalism and assertiveness.

• Ensure proactive communication throughout the recruitment process.

• Oversee candidate quality, shortlisting, client submissions, and interview coordination.

• Ensure candidates are screened, assessed, and prepared prior to client submission.

• Drive timely client feedback and maintain momentum in the recruitment process.

• Monitor submission quality, interview conversion rates, closure rates, and time to hire.

• Ensure adherence to recruitment processes and internal quality standards.

⛳️ Requirements

• Proven experience in a senior recruitment leadership or Talent Delivery management position.

• Strong background in managing and developing recruitment delivery teams.

• Comprehensive understanding of end-to-end recruitment processes and high-volume delivery settings.

• Demonstrated ability to handle multiple client requirements and competing priorities.

• Strong client-facing experience, including managing challenging relationships and expectations.

• Familiarity with recruitment KPIs, performance reporting, and operational dashboards.

• Solid understanding of applicant tracking systems, recruitment workflows, and process enhancements.

• Experience in a recruitment outsourcing, RPO, or BPO environment is highly desirable.

• High emotional intelligence.

• Assertive leadership capabilities.

• Strong people leadership skills.

• Operational ownership and accountability.

• Results-oriented mindset.

• Adaptability to changing environments.

• Decisiveness in decision-making.

• Resilience in facing challenges.

• Commercial awareness and acumen.

• Hands-on leadership approach.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career progression.

• Supportive work environment fostering collaboration and innovation.

• Comprehensive health and wellness benefits.

• Flexible working arrangements.