Head of Strategic Accounts, Solutions Architecture

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Define the vision, strategy, and operational framework for Strategic Accounts Solutions Architecture

• Recruit, mentor, and retain senior Solutions Architects

• Create and implement technical account strategies to enhance customer relationships, identify use cases, and stimulate growth

• Oversee intricate engagements such as architecture workshops, executive briefings, solution design, technical assessments, and critical escalations

• Provide counsel to senior executives, product leaders, and engineering teams

• Collaborate with Product and Engineering to shape priorities and convert customer requirements into scalable solutions

• Establish methods for sharing technical insights and reusable frameworks throughout Stripe

• Foster a culture of technical excellence, curiosity, accountability, experimentation, and ongoing learning

• Advocate for AI-enhanced working methodologies

• Cultivate talent through clear expectations, coaching, feedback, and expanded opportunities for impact

• Work in partnership with Sales, Customer Success, Professional Services, Technical Account Management, Partnerships, Marketing, Product, and Engineering

• Develop processes and metrics to assess customer outcomes, account growth, product influence, and organizational efficiency

• Anticipate shifts in technology, customer needs, competitive landscape, and industry trends, translating these into actionable strategies

• Represent Stripe in executive forums, customer reviews, industry events, and strategic engagements

⛳️ Requirements

• Over 6 years of experience in leading technical pre-sales, solutions architecture, sales engineering, or similar customer-facing architecture teams focused on strategic, key, or major accounts

• Proven record of hiring, nurturing, and leading senior technical talent within a complex, high-growth environment

• Strong technical proficiency in architectures, APIs, data flows, integration methodologies, security, reliability, and emerging technologies

• Experience collaborating with senior customer executives, product leaders, and engineering teams on complex, business-critical projects

• Proven ability to link technical strategy with account growth, customer outcomes, and enduring partnerships

• Significant experience working with Product and Engineering teams to influence roadmaps, define requirements, and convert customer insights into scalable product innovations

• Hands-on experience using AI tools to enhance the quality, speed, or scale of work

• Exceptional curiosity and adaptability in learning

• Strong executive presence and excellent communication abilities

• Sound judgment with the capability to lead amidst ambiguity and competing priorities

• Collaborative leadership style with the ability to unify cross-functional stakeholders

• Willingness to travel as necessary

• Experience in payments, financial infrastructure, or fintech is preferred

🏝️ Benefits

• Competitive salary and performance-based incentives

• Comprehensive health, dental, and vision insurance

• Generous paid time off policy

• Opportunities for professional development and career advancement

• Flexible work environment and remote work options