Head of Service Delivery – Oracle Health Implementation Leadership

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete service delivery performance across all company engagements, encompassing scope, schedules, quality, resourcing, financial performance, and risk management.

• Develop and lead a scalable service delivery operating model that includes defined roles, accountability, governance, escalation pathways, delivery practices, and reporting mechanisms.

• Define, implement, and oversee delivery Key Performance Indicators (KPIs).

• Ensure that engagements fulfill performance targets, contractual obligations, governmental requirements, and relevant Service Level Agreements.

• Act as the senior delivery representative for healthcare clients, technology vendors, system integrators, prime contractors, and partners.

• Lead and cultivate service delivery leaders, program and project managers, functional and technical leads, consultants, and subject matter experts.

• Foster the development of capable managers and a collaborative, accountable consulting culture.

• Provide coaching, cross-training, and assignment opportunities to facilitate employee growth and adapt to changing program needs.

• Ensure adherence to government/client labor category requirements, training, and certification standards.

• Manage the financial performance of the consulting organization and programs, including budgets, forecasts, burn rates, revenue, margins, funding, and resource utilization.

• Collaborate with Corporate Finance and the Contract Program Management Office on forecasting, invoicing, funding management, reporting, and compliance with FAR/DFARS.

• Represent the Service Delivery function during contract negotiations, modifications, and performance evaluations.

• Partner with Growth leadership on staffing, workforce planning, onboarding, delivery readiness, pursuits, proposals, and post-award transitions.

• Identify opportunities for adjacent services, increased workshare, contract expansions, and follow-on work.

• Recognize future delivery capabilities in data interoperability, cybersecurity, health analytics, training, clinical informatics, EHR sustainment, and related transformation services.

• Establish a scalable model that enables simultaneous initiatives with consistent governance, visibility, quality, and accountability.

⛳️ Requirements

• Over 10 years of experience leading large, complex healthcare IT programs within a consulting or professional services environment.

• Expertise in Oracle Health is highly preferred.

• Demonstrated success in managing multi-task-order portfolios and large-scale implementations.

• Experience overseeing multiple major initiatives concurrently is essential.

• Experience with government healthcare modernization programs is ideal.

• Proven track record in building and scaling large consulting teams, including leading managers and senior leaders.

• Capability to establish consistent governance, performance metrics, and operational practices across various programs.

• Strong financial and business acumen.

• Experience managing P&L, budgets, forecasts, utilization, funding, revenue, and margins.

• Ability to leverage operational and financial data to inform decisions and provide transparent reporting.

• A solid understanding of federal acquisition and delivery environments, including FAR/DFARS requirements and task order management, is strongly preferred.

• U.S. citizenship is required.

• Must be able to obtain the necessary federal clearance.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k)

• Paid holidays

• Paid time off

• Remote work arrangement