Head of Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with leadership to address operational priorities, enhance processes, and coordinate workforce initiatives.

• Oversee and ensure alignment of Office Administrator duties, expectations, and operational execution throughout the organization.

• Assist in onboarding coordination, workforce integration, and team alignment activities.

• Identify operational inefficiencies and establish scalable solutions that boost productivity, consistency, and cost-effectiveness.

• Act as a vital partner in offshoring initiatives, workforce optimization efforts, and operational efficiency projects.

• Provide guidance and operational direction to Office Administrator staff and office leadership.

• Perform operational assessments and pinpoint opportunities for improvement across teams and office functions.

• Aid in the implementation of operational initiatives, organizational enhancements, and change management efforts.

• Promote continuous improvement initiatives that increase operational scalability, efficiency, and service delivery.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Operations Management, Organizational Leadership, or a related field, or equivalent experience.

• Over 10 years of experience in office operations, business operations, organizational support, or similar leadership roles.

• Experience in supporting managers, executive leadership, or operations across multiple locations.

• Strong organizational, communication, leadership, and project management abilities.

• Capability to manage various priorities in a fast-paced environment.

• Proficient in Microsoft Office Suite and business collaboration tools.

• Fluency in the English language is required.

• Preferred: experience in leading operational or administrative support functions across multiple locations.

• Preferred: experience in supporting offshoring initiatives, workforce optimization, or operational efficiency projects.

• Preferred: proven ability to implement standardized operational processes across teams and business units.

• Preferred: experience in identifying and executing cost-saving and process improvement initiatives.

• Preferred: strong analytical, problem-solving, and cross-functional collaboration skills.

🏝️ Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.

• Tax-advantaged savings accounts.

• 401(k) plan with company match.

• Company holidays.

• Vacation and sick days.

• New parent leave.

• Restricted stock units for eligible positions.

• Deferred compensation plan for eligible positions.