Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and oversee the operational framework for Advantage HQ.

• Take ownership of operational excellence within the client delivery organization.

• Ensure that client deliveries are timely and of the highest quality.

• Establish operating rhythms to proactively identify delivery risks.

• Foster accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Enhance execution speed, quality, and predictability in client engagements.

• Create scalable systems, SOPs, dashboards, reporting mechanisms, and operational cadences.

• Utilize AI, automation, and technology to minimize manual tasks and boost efficiency.

• Standardize processes and eliminate operational bottlenecks.

• Define clear KPIs, accountability, and performance visibility for each department.

• Oversee Finance operations, including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource distribution.

• Direct Talent & People operations, encompassing recruiting, onboarding, employee support, and people management.

• Assist leadership in developing high-performing teams.

• Conduct weekly business reviews and operational planning sessions.

• Champion company-wide initiatives from planning through execution.

• Hold teams accountable for commitments, deadlines, and measurable results.

• Provide insights into company performance through dashboards, KPIs, and reporting.

• Act as the CEO’s strategic partner in execution and operational scaling.

• Develop systems that lessen founder dependency and foster predictable operational excellence.

⛳️ Requirements

• 7–12+ years of operations leadership experience within a rapidly growing company.

• Proven experience in managing multiple business functions simultaneously, such as client operations, finance, and people management.

• Demonstrated experience in scaling organizations during periods of rapid growth.

• Strong grasp of operational systems, financial management, organizational design, and performance management.

• Proven capability to create scalable processes that enhance execution.

• Exceptional commercial judgment and the ability to balance client outcomes with operational efficiency.

• Outstanding leadership, communication, and decision-making abilities.

• Highly analytical with a proactive approach and ownership mindset.

• Comfortable functioning in dynamic environments characterized by ambiguity and continuous change.

• Experience scaling organizations from around 100 employees to over 300.

• Background in leading operations within an agency, professional services firm, SaaS company, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience in managing globally distributed teams.

• Proficient in implementing AI and automation to enhance operational efficiency.

• Experience collaborating directly with founders and executive teams.

🏝️ Benefits

• Performance bonus.

• Equity opportunities.

• Fully remote work environment.

• Infrastructure supporting a globally distributed team.

• Flexible work location.

• Cookies and analytics technologies (site feature, not an employment benefit).