Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of operational excellence throughout the entire client delivery organization.

• Ensure that clients receive their promised deliverables punctually and to a high standard.

• Establish operating rhythms to proactively identify delivery risks.

• Promote accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Design and continually enhance the company’s operating system.

• Develop scalable systems, standard operating procedures (SOPs), dashboards, reporting mechanisms, and operating cadences.

• Utilize AI, automation, and technology to reduce manual tasks and boost efficiency.

• Standardize processes and eliminate operational bottlenecks.

• Set clear KPIs, ownership, and performance visibility for each department.

• Oversee Finance operations, including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource allocation.

• Direct Talent & People operations, including recruiting, onboarding, employee support, and people management.

• Ensure that hiring aligns with company growth and critical roles are filled promptly.

• Create systems that enhance the employee experience while upholding standards and accountability.

• Conduct weekly business reviews and operational planning sessions.

• Propel company-wide initiatives from planning stages through to execution.

• Hold teams accountable for their commitments, deadlines, and measurable outcomes.

• Provide visibility through dashboards, KPIs, and reporting mechanisms.

• Act as the CEO's strategic partner in execution and operational scaling.

• Develop systems that minimize founder dependency and foster predictable operational excellence.

⛳️ Requirements

• 7-12+ years of experience in operations leadership within a fast-growing organization.

• Proven experience in leading various business functions simultaneously, including client operations, finance, and people operations.

• Demonstrated experience in scaling organizations during periods of rapid growth.

• Strong knowledge of operational systems, financial management, organizational design, and performance management.

• Proven track record in establishing scalable processes that enhance execution.

• Strong commercial acumen and the ability to balance client outcomes with operational efficiency.

• Exceptional leadership, communication, and decision-making abilities.

• Highly analytical with a proactive approach and sense of ownership.

• Comfortable working in fast-paced environments characterized by ambiguity and constant change.

• Experience in scaling organizations from approximately 100 to over 300 employees.

• Background in leading operations within an agency, professional services firm, SaaS company, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience in managing globally distributed teams.

• Proven experience in implementing AI and automation to enhance operational efficiency.

• Experience collaborating directly with founders and executive teams.

🏝️ Benefits

• Performance bonus.

• Equity options.

• Fully remote work opportunity.

• Eligibility for global work.

• Flexible location preference for candidates based in the Philippines.