Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and oversee Advantage HQ’s operational framework.

• Take ownership of operational excellence within the client delivery organization.

• Ensure timely client delivery while maintaining the highest quality standards.

• Establish operational rhythms to proactively identify delivery risks.

• Foster accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Design and enhance company operations continuously.

• Create scalable systems, standard operating procedures (SOPs), dashboards, reporting mechanisms, and operational cadences.

• Utilize AI, automation, and technology to reduce manual tasks and enhance efficiency.

• Standardize processes and eliminate operational bottlenecks.

• Define clear KPIs, ownership, and performance visibility for each department.

• Oversee Finance operations including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource allocation.

• Manage Talent & People operations including recruiting, onboarding, employee support, and people management.

• Conduct weekly business reviews and operational planning sessions.

• Propel company-wide initiatives from planning stages through to execution.

• Hold teams accountable for commitments, deadlines, and measurable results.

• Create visibility of company performance through dashboards, KPIs, and reports.

• Act as the CEO’s strategic partner in execution and operational scaling.

• Develop systems that reduce dependency on founders and facilitate predictable operational excellence.

⛳️ Requirements

• 7–12+ years of leadership experience in operations within a rapidly growing company.

• Experience in managing multiple business functions simultaneously, including client operations, finance, and people operations.

• Proven track record of scaling organizations during periods of rapid growth.

• Strong understanding of operational systems, financial management, organizational design, and performance management.

• Demonstrated ability to create scalable processes that enhance execution.

• Solid commercial judgment and capability to balance client satisfaction with operational efficiency.

• Exceptional leadership, communication, and decision-making abilities.

• Highly analytical with a proactive approach and a sense of ownership.

• Comfortable working in dynamic environments characterized by ambiguity and constant change.

• Experience scaling organizations from around 100 employees to over 300 employees.

• Background in leading operations in an agency, professional services firm, SaaS company, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience managing globally distributed teams.

• Proficient in implementing AI and automation to enhance operational efficiency.

• Experience collaborating directly with founders and executive teams.

🏝️ Benefits

• Performance-based bonus.

• Equity opportunities.

• Fully remote work environment.

• Flexibility in location across the globe.

• Infrastructure supporting distributed teams.