Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of operational excellence throughout the complete client delivery organization.

• Ensure that client delivery teams meet deadlines while maintaining the highest quality standards.

• Develop operating rhythms that proactively identify delivery risks.

• Foster accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Design and continually enhance the company's operating system.

• Create scalable systems, standard operating procedures (SOPs), dashboards, reporting mechanisms, and operating cadences.

• Utilize AI, automation, and technology to minimize manual tasks and enhance efficiency.

• Standardize processes and eliminate operational bottlenecks.

• Ensure departments have well-defined KPIs, ownership, and visibility into performance.

• Oversee Finance operations, including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource allocation.

• Manage Talent & People operations, including recruiting, onboarding, employee support, and people operations.

• Conduct weekly business reviews and operational planning sessions.

• Propel company-wide initiatives from the planning stage to execution.

• Hold teams accountable for their commitments, deadlines, and measurable results.

• Provide visibility into company performance through dashboards, KPIs, and reporting.

• Act as the CEO's strategic partner in execution and operational scaling.

• Establish systems that lessen founder dependency and promote predictable operational excellence.

⛳️ Requirements

• 7–12+ years of leadership experience in operations within a rapidly growing company.

• Proven experience in managing multiple business functions simultaneously, including client operations, finance, and people operations.

• Track record of scaling organizations during periods of rapid growth.

• Strong grasp of operational systems, financial management, organizational design, and performance management.

• Demonstrated ability to create scalable processes that enhance execution.

• Excellent commercial judgment and the capability to balance client outcomes with operational efficiency.

• Outstanding leadership, communication, and decision-making abilities.

• Highly analytical with a proactive approach and a sense of ownership.

• Comfortable operating in fast-paced environments characterized by ambiguity and constant change.

• Experience in scaling organizations from around 100 employees to 300+ employees.

• Background in leading operations within an agency, professional services business, SaaS company, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience managing globally distributed teams.

• Proven experience in implementing AI and automation to boost operational efficiency.

• Experience in collaborating directly with founders and executive teams.

🏝️ Benefits

• Performance bonus.

• Equity.

• Fully remote work.

• Flexibility to work from wherever you are most productive.