Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of operational excellence throughout the entire client delivery organization.

• Ensure timely client delivery that upholds the highest quality standards.

• Develop operating rhythms that proactively identify delivery risks.

• Foster accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Design and continually enhance the company's operating system.

• Create scalable systems, standard operating procedures (SOPs), dashboards, reporting mechanisms, and operating cadences.

• Utilize AI, automation, and technology to reduce manual tasks and enhance efficiency.

• Standardize procedures and eliminate operational bottlenecks.

• Set clear key performance indicators (KPIs), ownership, and visibility of performance across departments.

• Oversee finance operations, including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource allocation.

• Lead talent and people operations, encompassing recruiting, onboarding, employee support, and people management.

• Conduct weekly business reviews and operational planning sessions.

• Propel company-wide initiatives from conception to execution.

• Ensure teams are accountable for commitments, deadlines, and measurable results.

• Provide visibility into company performance via dashboards, KPIs, and reporting.

• Act as the CEO’s strategic partner in execution and operational scaling.

• Develop systems that reduce founder dependency and facilitate consistent operational excellence.

⛳️ Requirements

• 7–12+ years of leadership experience in operations within a rapidly growing company.

• Proven experience in managing multiple business functions simultaneously, including client operations, finance, and people management.

• Background in scaling organizations during periods of rapid growth.

• Strong grasp of operational systems, financial management, organizational design, and performance oversight.

• Demonstrated ability to create scalable processes that enhance execution.

• Strong commercial acumen with the ability to balance client needs and operational efficiency.

• Exceptional leadership, communication, and decision-making capabilities.

• Highly analytical with a proactive approach and sense of ownership.

• Comfortable working in dynamic environments characterized by ambiguity and constant change.

• Experience in scaling organizations from around 100 employees to over 300.

• Experience leading operations in an agency, professional services firm, SaaS company, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience managing globally distributed teams.

• Background in implementing AI and automation to enhance operational efficiency.

• Experience collaborating directly with founders and executive teams.

🏝️ Benefits

• Performance bonus.

• Equity.

• Fully remote work.

• Work from the location that suits you best.