Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of operational excellence throughout the entire client delivery organization.

• Ensure that clients receive their promised deliverables punctually and at the highest quality.

• Develop operating rhythms to proactively identify delivery risks.

• Foster accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Design and continuously enhance the company's operating system.

• Create scalable systems, standard operating procedures (SOPs), dashboards, reporting tools, and operating cadences.

• Utilize AI, automation, and technology to reduce manual tasks and boost efficiency.

• Standardize processes and eliminate operational bottlenecks.

• Set clear key performance indicators (KPIs), ownership, and performance visibility for each department.

• Lead operational excellence in finance, covering budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource allocation.

• Oversee Talent & People operations, including recruitment, onboarding, employee support, and people operations.

• Ensure that hiring keeps up with company growth and that critical roles are filled swiftly.

• Establish systems that enhance employee experience while upholding standards and accountability.

• Conduct weekly business reviews and operational planning sessions.

• Drive company-wide initiatives from planning through to execution.

• Hold teams accountable for their commitments, deadlines, and measurable results.

• Generate company performance visibility through dashboards, KPIs, and reporting.

• Act as the CEO’s strategic partner in execution and operational scaling.

• Create systems that minimize founder dependency and foster predictable operational excellence.

⛳️ Requirements

• 7–12+ years of operations leadership experience in a rapidly growing organization.

• Proven experience in leading multiple business functions simultaneously, including client operations, finance, and people operations.

• Demonstrated experience in scaling organizations through rapid growth phases.

• Strong comprehension of operational systems, financial management, organizational design, and performance management.

• Proven capability to establish scalable processes that enhance execution.

• Exceptional commercial judgment and capacity to balance client outcomes with operational efficiency.

• Excellent leadership, communication, and decision-making abilities.

• Highly analytical with a propensity for action and ownership.

• Comfortable working in fast-paced environments characterized by ambiguity and constant change.

• Experience in scaling organizations from around 100 employees to over 300 employees.

• Background in leading operations within an agency, professional services business, SaaS company, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience managing globally distributed teams.

• Knowledge of implementing AI and automation to enhance operational efficiency.

• Proven experience collaborating directly with founders and executive teams.

🏝️ Benefits

• Performance bonus.

• Equity.

• Fully remote work.

• Global team environment.