Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of operational excellence throughout the entire client delivery organization.

• Ensure timely client delivery that meets the highest standards.

• Establish operational rhythms to proactively identify delivery risks.

• Foster accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Design and continuously enhance the company’s operating system.

• Develop scalable systems, standard operating procedures (SOPs), dashboards, reporting mechanisms, and operating cadences.

• Utilize AI, automation, and technology to minimize manual tasks and boost efficiency.

• Standardize processes and eliminate operational bottlenecks.

• Set clear KPIs, ownership, and performance visibility for each department.

• Lead operational excellence in Finance, encompassing budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource allocation.

• Oversee Talent & People operations, including recruiting, onboarding, employee support, and people management.

• Ensure hiring aligns with company growth and that critical roles are filled promptly.

• Create systems that enhance the employee experience while ensuring accountability.

• Lead weekly business reviews and operational planning efforts.

• Drive company-wide initiatives from planning stages through to execution.

• Hold teams accountable for their commitments, deadlines, and measurable results.

• Provide visibility into company performance using dashboards, KPIs, and reporting tools.

• Act as the CEO's strategic partner in execution and operational scaling.

• Develop systems that reduce founder dependency and enable consistent operational excellence.

⛳️ Requirements

• 7–12+ years of operations leadership experience in a rapidly growing company.

• Proven experience in leading multiple business functions concurrently, including client operations, finance, and people operations.

• Demonstrated experience in scaling organizations during periods of rapid growth.

• Strong grasp of operational systems, financial management, organizational design, and performance management.

• Established ability to create scalable processes that enhance execution.

• Strong commercial acumen.

• Exceptional skills in leadership, communication, and decision-making.

• Highly analytical with a proactive approach and a sense of ownership.

• Comfortable working in fast-paced environments characterized by ambiguity and constant change.

• Experience in scaling organizations from around 100 employees to over 300 employees.

• Background in leading operations within an agency, professional services firm, SaaS company, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience managing globally distributed teams.

• Expertise in implementing AI and automation to enhance operational efficiency.

• Experience working directly with founders and executive teams.

🏝️ Benefits

• Performance bonus.

• Equity.

• Fully remote work.

• Global work opportunities.

• Distributed-team infrastructure.

• Flexible choice of work location.