Head of Onboarding – FinCrime Operations

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Take ownership of the vision, strategy, and execution for Onboarding and Financial Crime Operations.

• Build, lead, and nurture a high-performing team that is distributed globally, managing capacity to align with business growth.

• Develop the team's location and resourcing strategy to address 24/7 coverage, enhance customer experience quality, and achieve cost efficiency.

• Establish a repeatable and scalable operational rhythm, inclusive of clear OKRs.

• Employ a data-driven methodology for performance management.

• Balance risk, customer experience, and commercial outcomes while ensuring timely and high-quality decision-making and communication.

• Propel continuous improvement in procedures, playbooks, and control frameworks that align with financial crime and fraud policies.

• Collaborate closely with 2LOD Financial Crime Compliance, MLRO teams, Risk Product, and Engineering.

• Enhance the quality and consistency of documentation.

• Lead the AI transformation initiatives within the Onboarding and Financial Crime Operations teams.

⛳️ Requirements

• Demonstrated experience, including senior leadership roles in large-scale, multi-jurisdiction operations within regulated financial services or payments/fintech sectors.

• Extensive knowledge of AML/CTF, sanctions, KYC, transaction monitoring, and investigative processes and controls.

• Proven success in scaling Financial Crime and/or Onboarding Operations across diverse product lines and geographical areas.

• Evidence of delivering automation or AI-driven transformation in an operational context, or possess the strategic and technical fluency to lead such initiatives.

• Strong commercial and analytical judgment, including insights into unit economics, scalability, and return on investment.

• History of operating at the intersection of Operations, Product, and Risk, driving cross-functional results without full reporting-line authority.

• Experience in managing outsourced, BPO, or offshore capacity at scale.

• Preferred: expertise in cross-border payments and environments with multiple entities and licenses.

• Preferred: familiarity with highly technical, API-first products.

• Preferred: proven experience in advancing tooling and rule evolution with Risk Product and Data teams.

• Preferred: background in AI transformation within Onboarding and Financial Crime Operations.

• Preferred: experience in top-tier consulting or as an operator-investor.

• Relevant professional certifications such as CAMS, ICA, or ACAMs are preferred.

• Ability to work in London or Singapore is a requirement.

• Right to work in the applicable region is requested within the application.

🏝️ Benefits

• Employees based in the US can participate in medical, dental, and vision insurance.

• Access to a 401(k) plan.

• Short-term and long-term disability coverage.

• Basic life insurance provided.

• Well-being benefits available.

• 20 paid vacation days per calendar year for US-based employees.

• 12 paid company holidays per calendar year for US-based employees.

• Statutory minimum paid annual leave and public holidays.

• Certain positions may qualify for annual bonuses, commissions, RSUs, or other compensation in addition to salary.