Head of Growth and Operations

This is a fully remote position, open to applicants in Philippines, +5 more countries.

📋 Description

• Oversee daily business operations that do not necessitate physical presence.

• Take ownership of strategy, data, growth, systems, and the operational rhythm.

• Report directly to the CEO as the second-highest-ranking individual in the organization.

• Manage visibility of P&L and performance of margins.

• Drive growth strategy focusing on acquisition, retention, pricing, and membership economics.

• Conduct weekly and monthly KPI assessments to monitor the health of the business.

• Execute competitive analyses and product positioning.

• Oversee the performance of Membership and Unlimited Pass offerings.

• Allocate budget for paid acquisition and marketing initiatives.

• Implement retention campaigns across all available channels.

• Manage SEO, GBP, and partnership channels effectively.

• Map customer journeys and design necessary interventions.

• Create, document, and enforce Standard Operating Procedures (SOPs).

• Build and maintain reporting mechanisms and dashboards.

• Establish a monthly review process with the CEO.

• Collaborate with the HQ product team on roadmap and prioritization efforts.

• Document weekend priorities and manage the delegation handoff on Fridays.

• Directly supervise three Field Growth Operators.

• Oversee a remote Customer Service/Ops team of two; develop SOPs, establish and track KPIs, coach, and enhance their capabilities.

• Coordinate with external SEO, legal, accounting, and product partners.

• Offer input on hiring and termination decisions.

• Work fully online from Monday to Friday during core hours of 11:00–19:00 UAE time, with additional coverage from 19:00–21:00 UAE time for urgent game-night issues.

• Remain offline during weekends unless facing genuine emergencies.

• Refrain from attending games in person, living in Dubai, handling in-person customer disputes, or conducting venue walkthroughs.

⛳️ Requirements

• 5–8 years of experience, with a minimum of 3 years in a growth-stage startup.

• Preferred background in marketplace, consumer tech, food delivery, ride-hailing, fitness, or similar two-sided businesses.

• Proven track record of growing and scaling a business with quantifiable results.

• Exposure to P&L, real growth metrics, and authentic customer behavior experience.

• Strong analytical skills to gather data, interpret it, and act on insights.

• Proactive and independent working style; capable of identifying challenges, proposing solutions, and executing autonomously.

• Experience managing remote teams or serving as a senior individual contributor across multiple workstreams.

• Fluency in English is essential; knowledge of Arabic is a plus.

• Ability to communicate clearly and succinctly for asynchronous communication.

• Comfort with ambiguity and a resilient startup mentality.

• Values honesty over politics, ownership over blame, data over opinions, speed over perfection, and self-direction over supervision.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Flexible working hours and remote work opportunities.

• Opportunities for professional growth and development.

• Collaborative and inclusive company culture.