Head of Digital and IT Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and develop a key service line within Verista.

• Broaden the service line with new customers and deepen engagement with existing clients.

• Deliver and oversee subject matter expert projects in the pharmaceutical and biotech sectors.

• Define service line offerings and ensure adequate Delivery Director SME coverage.

• Align the service line go-to-market strategy with Client Services, Delivery, Sales, Marketing, and Executive Leadership Team (ELT).

• Establish and manage the annual service line P&L, revenue growth objectives, margins, and EBITDA.

• Collaborate on strategic account management planning and execute service expansion within assigned accounts.

• Directly supervise Delivery Directors to enhance service line growth and execution.

• Lead technical project initiatives, often in the capacity of project or program manager.

• Oversee daily project operations to achieve customer and organizational objectives.

• Maintain utilization on billable client projects.

• Own the solutioning and delivery methodologies, including scalable managed-service offerings.

• Ensure that projects and processes adhere to organizational and customer policies and goals.

• Assist in lead generation, contract scope and estimation, sales processes, and relationship management.

• Support growth and strategic planning for expansion with both existing and new customers.

• Provide input on marketing strategies, website content, and growth initiatives.

• Supervise approximately 6–8+ direct-report Delivery Directors.

• Complete and review performance management plans and conduct bi-annual employee evaluations.

• Recommend merit increases and bonuses based on employee performance.

• Facilitate career development, succession planning, training gap identification, and resolution.

• Provide cross-functional direction to employees, OEMs, contractors, and clients to accomplish project goals and deadlines.

⛳️ Requirements

• Bachelor’s degree in a technical (STEM) field.

• Over 15 years of experience in a GMP regulated environment with direct management or leadership of applicable service line projects in a life sciences context.

• More than 10 years of experience in professional services and consulting.

• At least 7 years of experience in business development and customer relations within professional services.

• In-depth knowledge of FDA regulations, ISPE guidelines, and ISO standards.

• Familiarity with GAMP5.

• Understanding of Good Documentation Practice (GDP) in a pharmaceutical setting.

• Knowledge of ASTM-E2500.

• Expertise in ISO 14971 risk management for medical devices.

• Knowledge of ISPE Applied Risk Management for C&Q.

• Familiarity with ISPE Science and Risk-Based Approaches for facilities, systems, and equipment delivery.

• Knowledge of ICH 8, 9, 10, risk management, and risk analysis tools.

• Comprehensive understanding of process systems, work processes, optimization methods, risk management, and project management.

• Experience in a dynamic, high-growth, results-oriented organization.

• Proven track record managing multiple projects exceeding $5 million.

• Prior supervisory experience managing at least 20 individuals and 3–5 direct reports.

• Capability to meet, engage, and present to C-level executives, project managers, plant engineers, supervisors, and operators.

• Proficiency in strategic negotiation with clients and employees in high-pressure situations.

• Strong leadership skills, practical validation knowledge, timely project delivery, project management expertise, cost control, and customer satisfaction record.

• Ability to provide practical advice on industry standards and regulatory requirements.

• Intermediate to advanced skills in Word, Excel, and Project.

• Excellent English communication abilities, both written and verbal.

• Ability to lead teams in high-stress, client service-oriented projects.

• Willingness to travel to client locations, including air and ground travel and overnight stays.

• Availability to work approximately 45–50 hours per week, including weekends when necessary.

• Capability to sign an Employment Agreement document.

🏝️ Benefits

• High growth potential in a fast-paced environment with a people-centric culture.

• Competitive salary along with performance-based incentive programs.

• Company-sponsored Life, Short-Term, and Long-Term Disability Insurance.

• Medical, Dental, and Vision insurance options.

• Flexible Spending Account (FSA), DCARE, and Commuter Benefits.

• Supplemental Life, Hospital, Critical Illness, and Legal Insurance.

• Health Savings Account (HSA).

• 401(k) Retirement Plan with employer matching benefits.

• Paid Time Off with a rollover option and designated holidays.

• Sick leave available as needed.

• Tuition Reimbursement programs.

• Opportunities for team social events.

• Employee recognition initiatives.

• Employee referral program.

• Paid parental leave and bereavement support.

• Senior leadership incentive programs.