Child Care Subsidy Assessor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate and process requests for child care subsidies.

• Conduct interviews with applicants and assess applications and renewals.

• Analyze information to establish eligibility according to child care subsidy policies.

• Communicate necessary documentation requirements to ensure timely processing of applications.

• Reevaluate eligibility and modify benefits in response to changes in client circumstances.

• Keep precise client records within the child care Information System.

• Verify client information by utilizing cross-reference systems and information from partner agencies.

• Prepare case histories, analyses, and recommendations for appeals and requests under the Protection of Privacy Act.

• Detect suspected fraud and evaluate evidence for overpayments, debt recovery, and fraud investigations.

• Gather and present data for case evaluations, investigations, and corrective measures.

• Offer testimony in court proceedings as necessary.

• Supervise subsidy payments and implement adjustments as needed.

• Analyze program reports to assess eligibility, service utilization, and data matching.

• Provide clients with information and referrals to relevant programs, services, and supports.

• Collaborate with team members and contribute to enhancements in processes.

• Serve as an operational resource for less experienced staff upon request.

⛳️ Requirements

• High School Diploma along with three years of relevant experience.

• Experience or education that is directly related may be considered on an equivalency basis.

• Comprehensive understanding of child care subsidy policy.

• Capability to identify and investigate suspected fraud, alongside collecting and analyzing evidence.

• Advanced knowledge of other related programs and agencies.

• Experience in assessing client eligibility, providing application support, and fostering relationships with community agencies and stakeholders.

• Proven ability to manage a significant volume of telephone inquiries while ensuring accuracy, professionalism, and efficiency.

• Completion of an academic check and Level 2 Enhanced Security screening, which includes an enhanced criminal record check and credit check.

• Vulnerable Sector check required.

• Submission of a resume and cover letter is mandatory.

🏝️ Benefits

• Participation in the Public Service Pension Plan (PSPP).

• Access to Alberta Public Service benefits.

• Opportunities for professional learning and development.

• Eligibility for full-time remote work.

• A positive workplace culture and support for work-life balance.