Head of Data Collection

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic operations for a global account or a collection of accounts focused on delivering AI training data programs for data collection.

• Lead a substantial operations team consisting of Senior Managers and their respective teams.

• Manage the overall financial aspects, including revenue, margins, pricing, forecasting, and change orders.

• Cultivate strategic relationships with key clients to enhance delivery performance and satisfaction.

• Collaborate as an equal partner with the Director of Quality and the Director of Engagement Management.

• Establish operating models, objectives, and investment priorities across accounts.

• Convert business strategies into actionable execution plans.

• Recruit, develop, and retain talent while establishing succession pipelines and leadership capabilities.

• Act as the executive sponsor for key clients and oversee governance and planning cycles.

• Align client roadmaps, priorities, and commercial agreements.

• Promote SOP standardization, the adoption of tools, and automation in collaboration with Ops Tech/Product.

• Define metrics at the portfolio level, assess performance, and transform data into actionable insights.

• Develop capacity plans across various sites and vendors; manage vendor combinations, SLAs, and performance enhancements or transitions.

• Oversee operational risk management and ensure readiness for audits while adhering to privacy, data handling, and security policies.

• Coordinate Operations, Quality, Engagement/Account, Finance, Vendor Management, and Tech to achieve client and business objectives.

• Provide strategic guidance, establish standards, and create operating rhythms across multiple teams and vendors.

• Make medium- to long-term decisions that significantly impact the business.

• Directly manage Senior Managers and senior individual contributors, influencing Quality, Engagement, Tech, and Vendor organizations.

⛳️ Requirements

• Bachelor's degree or equivalent experience in business, operations, data/engineering, or a related field.

• Over 8 years of experience in large-scale operations or program delivery, including AI data, content review, labeling/annotation, or similar areas.

• At least 6 years of senior operations leadership experience managing managers and multi-team portfolios.

• Demonstrated financial ownership, including budgeting, forecasting, and pricing/margins.

• Proven experience in executive client partnership.

• Governance experience in portfolio and program management across global accounts.

• Strong skills in executive communication, negotiation, and stakeholder management.

• Expertise in organization design, talent strategy, and performance management for multi-level teams.

• Proficient in spreadsheets, project management platforms, and business intelligence dashboards.

• Quality and compliance-oriented mindset with practical knowledge of SOPs, QA gates, and acceptance criteria.

• Strategic judgment concerning scope, time, cost, and quality, with the ability to make and communicate trade-offs.

• Comfortable working across time zones with globally distributed teams.

• Advanced proficiency in English.

• Familiarity with SQL/ETL concepts is advantageous.

🏝️ Benefits

• Full-time employment.

• Remote work (US).