Head of Consultant Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement Lantern's consultant relations strategy by managing key relationships with major consulting and brokerage houses.

• Inform consultants about Lantern's specialty care value proposition and collect insights to enhance messaging and support.

• Collaborate with Sales and Client Success to identify client growth and expansion opportunities driven by consultants.

• Develop the account ownership model, including metrics, processes, and roles for the consultant relations department.

• Ensure comprehensive account plans and coverage within major consulting and brokerage firms.

• Appropriately route escalations to allow the team to concentrate on proactive relationship management.

• Report performance results against established plans to the Commercial Leadership Team.

• Manage named relationships at both national and local market levels.

• Remain actively involved in live deals alongside Sales and Solutions Consulting teams.

• Create consultant-focused materials in collaboration with Product Marketing and Sales Enablement.

• Educate the market about centers of excellence for surgeries and cancer support.

• Enhance win rates and the quality of opportunities with consulting and brokerage firms.

• Address coverage gaps in Texas/Southeast regions and within public sector/labor segments.

• Build cross-functional relationships with Sales, Solutions Consulting, Client Success, Analytics, Clinical, Marketing, Network, and Member Services.

• Assess relationship health, account coverage, deal outcomes, net ACV growth, escalation load, and the impact of qualified opportunities.

⛳️ Requirements

• Over 15 years of professional experience in employer health care benefits, either in health and benefits consulting or in client- or consultant-facing roles within a healthcare solution/vendor.

• Proven management experience with a track record of building, mentoring, and leading high-performing teams, fostering a culture of continuous improvement, professional development, and accountability.

• Established relationships and credibility within one or more of the leading consulting/brokerage firms, preferably from a consultant-facing role.

• Experience in designing or managing a named-account or portfolio-ownership model in a relationship management or sales capacity.

• Capability to influence client and consultant perspectives and decisions with a thoughtful, data-driven approach.

• Background in consultative sales or business development.

• Excellent written and verbal communication skills.

• Solid understanding of self-funded medical plans and the relationships among health plans/third-party administrators, healthcare providers, and plan sponsors.

• Strong interpersonal skills with the ability to work independently and collaboratively within a team setting.

• Comfortable operating in a high-growth, rapidly changing environment; must be organized, adaptable, diligent, and self-motivated.

• A passion for Lantern's mission and a commitment to collaboration.

• Bachelor's degree required.

• Preferred: 5-10 years of experience as a health and benefits consultant within a top consulting/brokerage firm.

• Preferred: Strong analytical skills, including the ability to work with medical claims data to project savings/program impact.

• Preferred: Familiarity with point solutions and healthcare disruptors targeting self-funded employers.

• Preferred: Experience in developing outcome-based performance metrics.

• Preferred: Background in an early or growth-stage business.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Short & Long Term Disability

• Life Insurance

• 401k with company match

• Paid Time Off

• Paid Parental Leave