Head of Camper Support – Family Engagement

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the in-house authority on effectively engaging with gifted and twice-exceptional students aged 8–18.

• Oversee Camper Support personnel, which includes Camper Support Directors, Associate/Assistant Directors, and Camp Nurses.

• Direct the hiring, training, task assignments, feedback, and post-camp evaluations for Camper Support staff.

• Enhance and develop training, resources, policies, procedures, and materials related to behavioral management, incident reporting, parent communications, waivers, health and wellness, and youth protections.

• Serve as the main point of contact for interested, enrolled, and alumni families through phone and email communications.

• Manage enrollment procedures, financial aid applications, family information sessions, collection of forms, and updates for enrolled families.

• Organize pre-camp family engagement events and supervise parent volunteers.

• Collaborate with camp leadership on family engagement activities during camp.

• Represent National Math Camps at conferences and create outreach marketing materials.

• Formulate grassroots outreach strategies utilizing calls, emails, alumni activation, events, webinars, social media, and partnerships.

• Take charge of customer service and the strategy for parent communication and engagement.

• Advocate for the needs of parents and families within the HQ team.

• Provide guidance, coaching, and support to Camper Support Directors throughout the camp.

• Spend considerable time on-site at camp fostering relationships with staff, parents, and campers.

• Participate in the HQ on-call rotation and respond to emergency situations as needed.

• Monitor incidents and parent communications across all camps and act as an escalation resource.

• Collect photos, stories, and testimonials for social media and marketing initiatives.

⛳️ Requirements

• Extensive expertise in providing social, emotional, and behavioral support to children aged 8–18.

• Significant experience in working with gifted/twice-exceptional students and their families.

• Background in social work, school counseling, child psychology, K–12 education, or a related field.

• Skillset in sales, marketing, and customer service; prior full-time experience in these areas is not mandatory.

• Outstanding written, verbal, and interpersonal communication abilities.

• Capacity to establish strong relationships with parents, camp staff, and organizational partners.

• Strong active listening skills and the ability to manage challenging conversations with parents empathetically.

• Detail-oriented and dependable, with excellent organizational skills and follow-through.

• A passion for immersive learning experiences, math education, and supporting exceptional students.

• Willingness to accept feedback and adapt as the organization grows.

• Ability to advocate for parents and campers and articulate clear reasoning for differing opinions.

• Flexible and cooperative, willing to contribute across various areas.

• Ability to travel extensively during the summer months without taking PTO between June 1 and July 31.

🏝️ Benefits

• Opportunities for professional development.

• Flexible working arrangements available.

• Competitive salary and comprehensive benefits package.

• Occasional travel during the academic year to attend conferences and in-person retreats.

• Extensive travel during the summer as part of the role.