HB Application Analyst

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Strategically plan and implement the complete life cycle of software applications that support both hospitals and ambulatory clinics.

• Carry out the design, development, testing, and deployment of the Epic Electronic Health Record system along with supporting IT infrastructures.

• Install and apply system patches, service packs, and upgrades to newer versions.

• Spearhead process improvement initiatives and maintain a roadmap for forthcoming system enhancements.

• Collaborate with system users to enhance the business value of software applications.

• Develop and sustain system control alongside application configuration data.

• Lead integrated workgroups that span both application and operational teams.

• Analyze workflows, data collection methods, reports, and technical challenges linked to the Epic EHR.

• Explore opportunities for standardization and process improvements, making informed build decisions.

• Organize, prioritize, and implement system upgrades effectively.

• Ensure the validity, integrity, security, and compliance of interfaced data with business requirements.

• Maintain the criteria for Epic Gold Stars Honor Roll and assess Community Connect integration requirements.

• Engage in governance committees and gain proficiency in additional applications such as Data Courier.

• Design and conduct application testing while supporting extensive testing initiatives.

• Troubleshoot issues, identify root causes, document problems, and escalate concerns to management or software vendors.

• Manage systems to guarantee adherence to service-level agreements.

• Collaborate with caregivers, vendors, infrastructure teams, system users, team leaders, and management.

• Assist in user training and mentor Level I Application Analyst employees.

• Provide reports on business and system performance.

• Oversee small-scale projects and fulfill project management responsibilities.

• Develop system documentation and draft minor policy and procedure revisions.

• Participate in on-call rotations and after-hours escalation discussions.

• Support the organization's vision, mission, values, safety, confidentiality, compliance, customer service, and principles of continuous improvement.

⛳️ Requirements

• A Bachelor’s degree from an accredited institution or equivalent work experience and successful professional experience in lieu of a degree.

• Required Epic certification in at least one application.

• Must complete Epic certification training if not currently certified in the latest version of the Epic EHR product.

• Must pass the Epic certification exam within three months of completing the Epic certification training courses.

• Capability to meet St. Charles Health System driving requirements.

• Willingness to travel for business functions, training sessions, meetings, and visits to all St. Charles Health System locations.

• A minimum of four (4) years of paid experience, including two (2) years as an Epic Analyst.

• Two years of experience in a healthcare setting, encompassing systems and procedures analysis, project management, system support, or operational expertise in a business or clinical context.

• Strong analytical, problem-solving, decision-making, time-management, organizational, communication, and multitasking capabilities.

• Ability to work independently and thrive under pressure in a fast-paced environment.

• Proficiency in interacting with a diverse population and professionally representing SCHS.

• Capacity to wear necessary personal protective equipment.

• Epic Resolute Hospital Billing (HB) certification is highly preferred.

• A graduate degree is preferred.

• Preferred familiarity with hospital and ambulatory clinic applications such as 3M, GE, WorkDay, Cerner, Allscripts, or McKesson.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 403(b) retirement plan.

• Generous Earned Time Off (ETO) program.

• Remote work opportunities from an approved state.

• Overnight travel and Epic certification training.