HB Application Analyst

This is a fully remote position, open to applicants in Arizona, +12 more states.

📋 Description

• Plan and implement the complete life cycle of software applications that support hospitals and outpatient clinics.

• Design, develop, test, and roll out the Epic Electronic Health Record and related IT systems.

• Install and carry out system patches, service packs, and version updates.

• Drive process improvement initiatives and uphold a roadmap for future system enhancements.

• Coordinate decisions and issues within application areas and manage changes to the system environment.

• Create and sustain application configurations and system control data.

• Lead collaborative workgroups that span application and operational teams.

• Assess workflows, data collection, reporting, and technical issues related to the Epic EHR.

• Recognize opportunities for standardization and process improvement, making informed build decisions.

• Organize, evaluate, prioritize, and execute system enhancement requests.

• Ensure that interfaced data aligns with business requirements while maintaining data integrity and security.

• Uphold Epic Gold Stars and Honor Roll criteria within the application.

• Assess Community Connect integration requirements.

• Engage in governance committees and gain proficiency in additional applications, including Data Courier.

• Design and conduct small to medium application testing, while also supporting large-scale testing efforts.

• Troubleshoot issues, determine root causes, document problems, and escalate application issues when necessary.

• Manage systems to ensure compliance with service-level agreements.

• Collaborate with caregivers, vendors, system users, infrastructure teams, team leaders, and management.

• Assist with user training and mentor Application Analyst I staff members.

• Provide reporting on business and system performance.

• Oversee small-scale projects and fulfill project management deliverables.

• Develop system documentation and draft minor updates to documentation policies and procedures.

• Participate in on-call rotations and handle after-hours escalation calls.

• Support the organization's vision, mission, values, and principles of continuous improvement.

• Maintain operations that are safe, professional, confidential, ethical, and compliant.

• Deliver timely, efficient, and accurate customer service and patient care.

⛳️ Requirements

• A Bachelor’s degree from an accredited institution or equivalent work experience and similar successful professional experience may be considered in lieu of a Bachelor’s degree.

• Epic certification in one application is required.

• Completion of Epic certification training is mandatory if not already certified in the latest version of Epic EHR.

• The Epic certification exam must be passed within three months of completing training courses.

• Ability to fulfill St. Charles Health System driving requirements.

• Capability to travel to business functions, training sessions, meetings, and all St. Charles Health System locations.

• A minimum of four years of paid experience, including at least two years as an Epic Analyst.

• Two additional years of experience in a healthcare environment, involving systems and procedures analysis, project management, system support, or business/clinical operations.

• Ability to wear required personal protective equipment (PPE).

• Epic Resolute Hospital Billing (HB) certification is highly preferred.

• Experience with hospital-based and outpatient clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts, or McKesson is preferred.

• Strong analytical, problem-solving, and decision-making skills are essential.

• Ability to multitask, work independently, meet deadlines, and perform well under pressure.

• Effective verbal and written communication skills with customers, peers, vendors, physicians, caregivers, and management.

• Knowledge of application design features, limitations, and best-practice design principles.

• Ability to engage with a diverse population and represent SCHS in a professional manner.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 403(b) retirement plan.

• Generous Earned Time Off (ETO) program.

• Option for remote work from an approved state.

• Overnight travel and certification training provided as part of the position.