Hardware Sales Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee daily interactions with current hardware clients while facilitating seamless transitions of acquired accounts.

• Address client inquiries regarding pricing, availability, part numbers, compatibility, lead times, and equipment options.

• Organize repair and refurbished equipment requests with repair vendors and monitor units until they are returned to service.

• Keep abreast of clients’ existing setups and provide pertinent hardware recommendations.

• Collaborate with Account Managers to pinpoint growth opportunities, such as headset refreshes, handset upgrades, new-site requirements, and replacement of aging equipment.

• Act as the primary quoting resource for desktops, laptops, servers, networking devices, wireless access points, monitors, docks, peripherals, VoIP phones, headsets, and associated hardware.

• Verify client requirements, including quantities, specifications, warranty conditions, timelines, and site particulars.

• Research and evaluate distributor, manufacturer, and specialty-vendor pricing, recommending optimal options.

• Register deals and pursue special pricing, promotions, rebates, and partner program advantages.

• Generate precise client-ready quotes that include correct part numbers, up-to-date pricing, realistic lead times, and warranty or support conditions.

• Identify substitutions and alternatives for backordered or obsolete equipment, communicating the trade-offs involved.

• Deliver approved quotes to the ordering team while continuing to serve as a client point of contact.

• Cultivate relationships with hardware distributors, manufacturers, and repair partners.

• Maintain partner program status, certifications, and vendor portal access.

• Advocate for enhanced pricing, terms, and program benefits.

• Stay informed on product roadmaps, end-of-life notifications, supply constraints, and promotions.

• Address quoting issues, pricing disagreements, and pre-sales technical inquiries.

• Identify and onboard new vendors.

• Implement approved markup guidelines and monitor gross margin per quote, client, and vendor.

• Report on quote volume, win rates, hardware revenue, and margin performance.

• Track market pricing to ensure competitiveness while safeguarding margins.

⛳️ Requirements

• A minimum of 2 years of experience in technology sales, inside sales, sales support, vendor management, or distribution; experience in an MSP, VAR, or technology reseller setting is highly preferred.

• Proficient knowledge of business IT hardware, encompassing computers, servers, networking equipment, wireless solutions, and telephony hardware.

• Familiarity with vendor portals, deal registration, and distributor quoting tools.

• Capability to read technical specifications and accurately identify equipment by manufacturer, model, and part number.

• Strong understanding of gross margin, markup, freight, and shipping factors.

• Outstanding attention to detail and ability to manage multiple quotes at different stages.

• Excellent written communication skills and strong client service orientation.

• Self-motivated and capable of handling a high volume of work independently.

• Preferred experience with VoIP and telephony hardware, including Cisco, Yealink, Poly/Polycom, Jabra, IP phones, headsets, gateways, and ATAs.

• Preferred experience with legacy PBX and telecom equipment, including refurbished and secondary-market handsets.

• Preferred experience with Microsoft Teams voice environments.

• Preferred experience with product lines from Dell, HP, Lenovo, Cisco, Meraki, Fortinet, Versa, or Ubiquiti.

• Preferred experience with distributor relationships or TD SYNNEX, Ingram Micro, ScanSource, Jenne, or similar providers.

• Preferred experience with quoting or CPQ tools and PSA platforms such as ConnectWise.

• Preferred experience with vendor rebate and partner program management.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary and performance bonuses.

• Opportunities for professional growth and development.

• Flexible working hours and remote work options.

• Employee discounts on products and services.